Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,140 out of
1,186)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
5
Good quality product
on December 10, 2019
Posted by: Jerry2
from Central Florida
Gender:Male
Length of ownership:1 week
This review may be premature, as I haven’t tried all the features yet (haven’t fully read the recording card) but I’m so pleased with my purchase that I’m compelled to share with prospective buyers what I’ve learned.
(First of all, Walmart shipped the product 4 days ahead of schedule).
1: It was well packed and all parts were included (sans the manual which was not supposed to be included – it is available online).
2: The construction of the cameras stands out right away, no flimsy plastic here. They are sturdily made of aluminum.
3: Set up was virtually plug-n-play, as the cameras come already paired.
4: The monitor is also plug and play. The views are sharp and the colors are bright. I was impressed with the night vision, as well.
The speaker brings indoors the beautiful sound of my outdoors wind chimes without losing sound quality. The mike also works fine. I’m glad I don't have to be replacing batteries, as the monitor also goes plugged in. It has a “sleep” mode and it continues to monitor action while in this option.
My only objection is that the markings on the monitor are faint white. Also, the monitor should come with a rechargeable back-up battery to keep the clock running when unplugged (like to change its location).
The Micro-SD card comes inserted into the adapter and I believe is already formatted (when I tried to format it, it didn’t do anything) and it records faithfully.
Buy this item with confidence. It is well worth the investment.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, December 11, 2019
Thank you, Jenaro Vazquez for taking the time to review your Defender Phoenix wireless security system. We are happy to hear you are pleased with the features and quality of the unit. We appreciate your feedback regarding the buttons on the monitor. Please reach out to our Customer Support team via e-mail, phone or chat for any further assistance you may require.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Super easy setup
on December 8, 2019
Posted by: laddy13
from phoenix
Gender:Male
Length of ownership:1 week
I just purchased this system and plugged the two items in to make sure they worked before mounting the camera. I was surprised that no setup was needed. I bought it strictly for a front door camera as we have no peephole. could not have been any easier.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 9, 2019
Thank you for sharing your experience with your PhoenixM2, John! We are so happy to see that you are enjoying your system! Should you have any questions, please reach out!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy to install
on December 7, 2019
Posted by: pier1
from Wisconsin
Gender:Male
Length of ownership:1 week
We ordered two security camera sets. They were easy to set up and pair. The only thing that we are dissatisfied with is the SMALL button to select options. We keep fat fingering it. Wish it was larger. We feel secure in being able to see what and/or who is outside.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 9, 2019
Thank you for taking the time to review your PhoenixM2, James!
We appreciate your feedback on the button size and will be sure to pass this along to our Research and Development team. Should you have any further questions or concerns, please reach out!
Melissa C. | Defender Customer Experience Expert
We appreciate your feedback on the button size and will be sure to pass this along to our Research and Development team. Should you have any further questions or concerns, please reach out!
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy setup
on December 7, 2019
Posted by: Martronics
from Texas
Gender:Male
Length of ownership:1 week
Bought this to replace an old similar system purchased from Harbor Freight, awesome resolution and quick setup. The only thing negative is that it did not come.with an adjustable bracket to install at different angles, Otherwise, well pleased.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 9, 2019
Thank you for taking the time to review your PhoenixM2, Martin. We appreciate your feedback on the mounting bracket and will be sure to pass this along to our Research and Development team. Should you have any further questions or concerns, please reach out!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love it!
on December 6, 2019
Posted by: April
from Pembroke, Ontario
Gender:Female
Length of ownership:1 week
So simple to use. My dog died so I needed something to replace her barking when someone drove into my yard out in the country, the alert system works great.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 6, 2019
Hello April, we are sorry to hear about your dog. The Phoenix is a great way to add peace of mind. If you should have any other questions please contact our support team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
fantastic cameras
on December 4, 2019
Posted by: Robbo
from Battle Creek, Mi
Gender:Male
Length of ownership:1 week
we just got this and it is easy to install and it worked with no set up. It does not have an instruction manual and we cannot figure out how to talk with it. I am stumbling through the menu trying to learn the device.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 5, 2019
Thanks for writing a review Robert. We are happy that you are enjoying the system. If you should have any other questions please contact our support team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
great value
on November 29, 2019
Posted by: tractorman
from Bellevue Nebraska
Gender:Male
Length of ownership:1 year or longer
This is the third system I've purchased because of the coverage I get for the price. I did install an IR floodlight to cover my back building and the results are great at night. The only weakness I think should be addressed is the very delicate "joy stick" that is essential to the functionality of the system.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 5, 2019
Hello Emil, thanks for the feedback, we appreciate it.
If you should have any other questions please contact our support team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
If you should have any other questions please contact our support team by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
best camera for my barn
on November 28, 2019
Posted by: Suzanne
from Wisconsin
Gender:Female
Length of ownership:1 week
This is the best picture I have found so far to watch my goats!
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 29, 2019
Hello Suzanne, we are happy that the camera is suiting your needs. If you have any questions please contact our support team by phone, email or live chat!
Defender Support
Defender Support
Written by a customer while visiting defender-usa.com