Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,294 Reviews)
Rating breakdown 1,294 reviews
5 Stars
991
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
5
I am extremely please with this product line.
on September 14, 2023
Posted by: Concerned Son
from Tennessee
Verified Purchase:Yes
I already had a monitor and 4 cameras. I bought this to add to the mix. I love these cameras. As soon as I can get WiFi run in my Mom's home (waiting on the power company to run the fiber out her way) I will be changing over to your other product lines. But for now these are amazing and do the job. I am a customer for life. No worries.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Quality. Great pics day an night.great playback
on November 23, 2025
Posted by: Roxanna B
from Wv
I bought these long ago an they are great .good quality. Great pictures. Day or nite. Highly recommend for purchase.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Features
on March 27, 2017
Posted by: Hermit
from Greenback, TN, United States
Gender:Male
Length of ownership:1 week
This began because I couldn't see the center portion of my drive way when people arrived. Now, I can not only see the driveway, I can see both front entrances to the house. Since the unit is wireless there were no cables to run between the camera and the console and installation took only minutes. As a bonus I can talk to anyone at my front door while sitting in my office. Since I have a second camera I'll install it on the rear of the house and have those entrances covered as well.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Unsatisfactory
on April 25, 2018
Posted by: Swindled
from Little Rock, Arkansas
Gender:Male
Length of ownership:6 months
The picture is like trying to look through a glass of dirty water and the picture is delayed by at least 1.5 seconds with the camera only 10 feet from the monitor in a wide open room, and the intercom takes significantly longer. The range and connectivity are spotty at best. Unless you have direct light on the lens, it will stay in black and white the whole time. Which makes it completely useless considering you have to blind the camera to engage the regular color picture. Can't set motion detection individually as they claim you can. Would make a good toy for a 12-13 year old with too much time on their hands. It's been 7 months since my purchase, i've pretty much rendered it useless. I'd see a potential criminal in my bedroom face-to-face before anything registered on the monitor.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
1
Out Of Range
on October 2, 2018
Posted by: RCS II
from Florida
Gender:Male
Length of ownership:1 month
Bought the camera in the last two months and have had nothing but problems. I can literally place the camera antennae and receiver antennae inches from each other, still continuously "out of range" and have to unplug the camera. Wish I had read the reviews before I purchased it. You are warned, bad product. I notice as you proceed it asks if its about an extended warranty. The reviews here clearly show replacements are as likely to be out of range as the one you had. I also paid 30.00 US MORE than price listed here.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
This is Amazing!
on June 14, 2019
Posted by: Mikeh00706
from Ontario Canada
Gender:Male
Length of ownership:1 month
I got the the wireless system a month ago and it is amazing! Right out of the box it was a breeze to set up and get the cameras up and running. The picture quality is brilliant. I love it and I feel secure knowing things are being monitored
I volunteered to participate in the testing of this product and wanted to share my honest review
I volunteered to participate in the testing of this product and wanted to share my honest review
Michael
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, June 17, 2019
Hi Mike, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Perfect system for my security needs
on July 5, 2019
Posted by: None Available
from Indiana
Gender:Male
Length of ownership:1 month
I bought and installed this system a few weeks back and I'm quite happy with the results. It was easy to install and set up, and has great features for whatever your needs are, Like motion recording and alerts. Thanks Defender for helping me secure what I hold dear and valuable.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 5, 2019
Hi Michael, thank you for taking the time to review PHOENIXM22C Two Camera Digital Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Nice, simple package that plugs in and works
on October 10, 2019
Posted by: Jim at the River
from West Point, VA
Gender:Male
Length of ownership:1 month
I've had it for two weeks and it is impressive. The audio is cooler than I thought it would be. It's great to hear people's conversations as they walk past the cams. The installation is very easy. I'd like two more cams so I can have one on each corner of the house. (Call me and let's make a deal!)
I have one suggestion to the buyer if you can do it: Install the camera where you can get a motion detection spot light, like at a door. You can see an example in the linked video. This improves the IR resolution and the system does a better job catching fast-moving objects at night, like foxes.
My problem is that I'm getting too many false positives on one of the cameras. I'm adjusting it every few days and it is improving. The wind can blow branches and bushes and set it off. I haven't tweaked the sensitivity setting yet.
All in all, I'm quite pleased.
I would recommend this to a friend!
(click to see the video)
Response from defender-usa.comBy CX, November 28, 2019
Hello Michael, thanks for writing a great review. We are pleased that you are enjoying your system. If you should have any questions please contact our support team by phone, email or live chat!
Defender Support
Defender Support
Written by a customer while visiting defender-usa.com