Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,295 Reviews)
Rating breakdown 1,295 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,140 out of
1,185)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
5
So easy - Instant set up
on June 23, 2020
Posted by: Claudette
from Montreal, Quebec, Canada
Gender:Female
Plugged it in and it immediately found the cameras. So easy to use. I accidently cut the
cord and customer service was excellent. Immediately sent replacement. Very impressed with this company.
cord and customer service was excellent. Immediately sent replacement. Very impressed with this company.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello Claudette! Thank you for taking the time to review the Phoenix security system. Our customer feedback is what matters most to us here at Defender! We are thrilled to know you found the system fast and easy to install. We are sorry to hear you cut a cord, but thrilled to hear customer service was able to fix this issue for you in a timely manner. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great product
on June 20, 2020
Posted by: Mel Mel
from Turlock, ca
Gender:Female
However, i think someone has figured out how to dismantle your product very easy.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello Mel Mel! Thank you for taking the time to review the Phoenix security system. Our customer feedback is what matters most to us here at Defender! We do recommend placing the cameras in areas that are not easy to reach, to avoid any tampering. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
5
So easy and works awesome
on June 16, 2020
Posted by: kkrafts
from fontana, CA
Gender:Female
Setting it up was easy. We placed one camera for the front door and one for the back door. Plugged everything in and it works great.
Videos are clear, even at night and the audio works great. In fact, you might want to turn the volume down a bit. The audio picks up every little sound. Birds singing, car engines, even my neighbors swimming in their pool across the street. I've been recommending them to everyone.
Videos are clear, even at night and the audio works great. In fact, you might want to turn the volume down a bit. The audio picks up every little sound. Birds singing, car engines, even my neighbors swimming in their pool across the street. I've been recommending them to everyone.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello KKrafts! Thank you for taking the time to review the Phoenix security system. We are thrilled that you found the system easy to set up and use! We are glad to hear you found the speaker and microphone quality so high! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
5
sharp picture easy to start up
on June 16, 2020
Posted by: lightning
from Dothan
Gender:Male
excelent coverage and very clear pictures instaling was easy and did in very short time
I would recommend this to a friend!
Response from defender-usa.comBy CX, June 16, 2020
Hello lightning! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent quality, easy setup!
on June 10, 2020
Posted by: Jdowning
from Mid MO
Gender:Male
I ordered the Phoenix M3 with 4 cameras and had it set up within 2 hours. Have the monitor mounted by my chair so I can easily see what’s going on outside. Great picture! Love it!
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello Jdowning! Thank you for taking the time to review the Phoenix security system. We are so happy to hear you are happy with the picture and ease of set up of this unit. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Posted by: Moonman
from MD
Gender:Male
Verified Purchase:Yes
Nice 2 camera system. The resolution isn't the best but I knew what I was getting when I purchased. For what it's being used for, I can't complain. It works well.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello Moonman! Thank you for taking the time to review the Phoenix security system. We are happy to hear that you are happy with the value of your system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Posted by: Audrey
from ontario
Verified Purchase:Yes
We bought this system because it had no monthly fee's and the website said it was "plug n play" This system was extremely easy to set-up!! Trust me we are no experts with technology. The hardest part was trying to decide where to put the cameras with 40 ft of range around the house. Thank you Defender for a excellent system!
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
Hello Audrey! Thank you for taking the time to review the Phoenix security system. We are thrilled to hear your system is working great and you enjoyed the quick and easy setup. Choosing where you want to put the cameras is always one of the hardest decisions. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great product, night vision not working on 1 unit
on June 1, 2020
Posted by: Mel Mel
from Turlock, CA
Gender:Female
Night vision not working on one unit. I worked for about a week now no night vision. No red light? Please advise on replacement unit.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 3, 2020
We do sincerely apologize for any inconveniences that you have experienced. Please reach out to our Defender Customer Support Team via live chat or e-mail so we can offer further assistance.
Written by a customer while visiting defender-usa.com