Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,295 Reviews)
Rating breakdown 1,295 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,140 out of
1,185)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
4
NICE SYSTEM!
on July 31, 2020
Posted by: CJ55
from Worcester County, MA
Gender:Male
Upgraded from single camera system (another company) - I am glad I did!
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hello CJ55,
Thank you for taking the time to review your new Phoenix system. I am glad to see that you have joined our Defender Family and loving your new system! :)
Thank you for taking the time to review your new Phoenix system. I am glad to see that you have joined our Defender Family and loving your new system! :)
Written by a customer while visiting defender-usa.com
Customer Rating
5
Has all the Bells and Whistles
on July 31, 2020
Posted by: amalthea
from Elkhart County, In
Gender:Female
Just received the camera and monitor. Easy set-up everything looks good, will add more after I mount the camera.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hi Amalthea,
Thank you for taking the time to review your product. We are happy to see that you loved the simplicity of setting it up and all the bells and whistles that the Phoenix offers! Welcome to the Defender Family.
Best Regards,
Maha M. | Defender Customer Experience Expert
Thank you for taking the time to review your product. We are happy to see that you loved the simplicity of setting it up and all the bells and whistles that the Phoenix offers! Welcome to the Defender Family.
Best Regards,
Maha M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Product !!!
on July 29, 2020
Posted by: Leah
from Chanute, KS
Gender:Female
I bought my first one 2 years ago - for outside - with one camera in front, and one in back. Now, with a new grandbaby, I bought another for indoor use. It will be great for a baby monitor, and for extra security for me to use at night - inside my home.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hi Leah,
Thank you for taking the time to review your system and your continued support. We are thrilled that you love our systems and are using them for indoor and outdoor use to protect what matters most. :)
Best Regards,
Maha M. | Customer Experience Support Expert
Thank you for taking the time to review your system and your continued support. We are thrilled that you love our systems and are using them for indoor and outdoor use to protect what matters most. :)
Best Regards,
Maha M. | Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Posted by: Happy customer 2
Verified Purchase:Yes
Easy and works great super clear picture like HD, fast shipping, super easy set up, easy transaction thank you Defender...
Response from defender-usa.comBy CX, August 5, 2020
Hello Happy Customer 2 :)
We are so happy that you are loving your new system! Our PhoenixM2 is a popular system and many customers like yourself love the clear picture and the simple set up. Welcome to the Family!
Best Regards,
Maha M. | Customer Experience Support Manager
We are so happy that you are loving your new system! Our PhoenixM2 is a popular system and many customers like yourself love the clear picture and the simple set up. Welcome to the Family!
Best Regards,
Maha M. | Customer Experience Support Manager
Written by a customer while visiting defender-usa.com
Customer Rating
2
installation difficult. No instructions with it.
on July 28, 2020
Posted by: Jewels
from Utah
Gender:Female
I was hoping to be as pleased with this product as my past Uniden product. The installation could only be mounted on the side of the house and not up under the eaves. That was frustrating and the fact that I haven't been able to locate the serial number anywhere to register it for the warranty is frustrating. Doesn't come in packging that has any information on it. Very little information at all !!! Shouldn't have to go to a computer to install it. Not everyone has access to computers, except at local libraries,(not with Covid though)
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, August 5, 2020
Hello Jewels,
We are sorry that we could not meet your expectations. Please contact us and we will do whatever it takes within 1 day to make this right for you.
Sincerely,
Maha-Customer Experience Support Manager
We are sorry that we could not meet your expectations. Please contact us and we will do whatever it takes within 1 day to make this right for you.
Sincerely,
Maha-Customer Experience Support Manager
Written by a customer while visiting defender-usa.com
Posted by: Turbo
from Florida
Gender:Male
Verified Purchase:Yes
Easy to set up . Good sound . Color is good. The night vision is not that good but does work . Overall the system is good quality for the money !
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Turbo! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Product
on July 25, 2020
Posted by: Jcraft1
Gender:Male
Really like this product. Works great. Easy setup.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Jcraft1! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Paintproman1
Gender:Male
Verified Purchase:Yes
Super easy and simple to set up, clear images and really a great value!
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello paintproman1! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com