Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,140 out of
1,186)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
4
Great system!
on October 13, 2020
Posted by: DanielJ
Very easy to install. The cameras were already paired so needed to just position, plug in and done!
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 14, 2020
Hello Daniel J! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you found the set up easy and are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Replacement Security System
on October 5, 2020
Posted by: KarenB
from Honolulu, Hawaii
Gender:Female
It arrived earlier than expected. Packaged well; no damages. It was not hard to install, even for a female. It set up quickly. The 2 cameras were already paired. I printed out the owner's manual online and started to read it when ordered. The monitor set up quickly and was easy to navigate around. It has a metal camera base and came with screws for mounting. I will be ordering another one soon. Thank you, Defender.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 7, 2020
Hello James hum! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that the set up was easy and that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from South Louisiana/Cajun Country
Gender:Male
Verified Purchase:Yes
I would have liked to give 5 stars but a 4 seems the best I can do. The picture quality is not as good as i'd have wished for but it's only a 7" screen. Over all it does the job of watching my yard, anything moving will get picked up. Come to find out we wanted to make some BAT houses, well no need to we have plenty of them. After a few days playing with all the settings I am somewhat satisfied with this little unit. Was going to get extra cam's but I will just stay with what I have.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 5, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to use
on October 2, 2020
Posted by: Kathy S
We purchased these security cameras for a 95 year old who lives alone and does not "do technology". Everything came that we needed, there is support online, and it was very easy to explain. We got a refurbished product and it is just like new. No complaints so far.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 5, 2020
Hello Kathy S! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Toronto
Verified Purchase:Yes
Very user friendly and easy to use straight out if the box
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 5, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Robert L
from Vancouver, WA
Gender:Male
Verified Purchase:Yes
The system is wonderful without using the internet
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 30, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience
Melissa C. | Defender Customer Experience
Written by a customer while visiting defender-usa.com
Posted by: Jeffski
from WI
Gender:Male
Verified Purchase:Yes
Very easy to install went up in minutes very happy. Very satisfied with view of the camera.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 30, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience
Melissa C. | Defender Customer Experience
Written by a customer while visiting defender-usa.com
Customer Rating
3
Trouble recording
on September 27, 2020
Posted by: Debharkie
Gender:Male
We set it up but we have tried everything to get record Shows recording but nothing shows up on SIM card
Response from defender-usa.comBy CX, September 28, 2020
Hi Debharkie,
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com