Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,293 Reviews)
Rating breakdown 1,293 reviews
5 Stars
990
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: security for old folks
from Hawaii
Gender:Male
Verified Purchase:Yes
Works better than expected. I Bought this for old folks who hate technology, but wanted security for carport and front door. They were able to use with no problems. Just like it says super simple set up. Only real limitations is the length of the camera power cords, which need to be close enough to outlet for power without using an extension cord. The night vision worked excellent, cannot complain.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, January 2, 2023
Hello Security! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Guillaume
from Montreal
Gender:Male
Verified Purchase:Yes
As described. Well packaged. Good quality. Shipped quickly with good update info. Easy to setup and use. Works well. Looks like it should last for sometime. Aesthetics are nice. Good night vision. Etc. I am very pleased thus far. Thanks!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, January 24, 2023
Hello Guillaume,
Thank you for your review. We are excited to see that your experience with Defender has been positive. Thank you so much for your kind words. We also love the PhoenixM2 security system. It truly is a plug and play system that helps to protect what matters most.
Best Regards,
Maha M. | Defender Brand Experience Manager
Thank you for your review. We are excited to see that your experience with Defender has been positive. Thank you so much for your kind words. We also love the PhoenixM2 security system. It truly is a plug and play system that helps to protect what matters most.
Best Regards,
Maha M. | Defender Brand Experience Manager
Written by a customer while visiting defender-usa.com
Posted by: rick45678
from mid west
Verified Purchase:Yes
Phoenix cameras are doing great so far. Easy to install and aim. Great picture. Reminds me of old 1st Alert only better. Use wired cameras for area overview and these focus on one area after wired showed Intruder but not details, these do. Great addition.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Rick, Thank you for your review. We are happy to hear that you are enjoying the system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor.
Written by a customer while visiting defender-usa.com
Posted by: Mary7
from British Columbia
Verified Purchase:Yes
I love these cameras. Huge bonus is that they work without wifi & come with a monitor. We don't have tv or internet in our home so this is perfect. Great quality image. Heavy duty feel. Really easy to set up too!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 18, 2023
Hello Anonymous! Thank you for your 5-star review. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: Dconradi
from Cincinnati, OH
Verified Purchase:Yes
love this set up. Needed a camera 50+ feet from house on garage where there is no Wi-Fi. Had been searching for two months when Defender popped up! Works perfectly, only using one camera at the moment, but crisp pictures, sounds is phenomenal even when turned down. I am a Big Fan now, thank you
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
We really like our new Defender camera system. We had one previously so it was not a hard decision to get another
Written by a customer while visiting defender-usa.com
Posted by: JR Wilkins
from Webb City MO
Verified Purchase:Yes
It Easy set up and in 10 mins up and going. would buy again. I would like a bigger screen.
Written by a customer while visiting defender-usa.com