Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,293 Reviews)
Rating breakdown 1,293 reviews
5 Stars
990
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
4
Great value for the price, does what it says!
on September 14, 2021
Posted by: Paul H
from Cheyenne, Wyoming
Gender:Male
Verified Purchase:Yes
It's a great little system for what is designed for. I've had several similar systems over the past 15 years, this one definitely has its pluses and simplifies the whole process. This one has no network connectivity to be concerned about and no battery to keep the display powered while moving to a different out let or in a short power outage (a minor bummer). However, having no battery is also a plus even though you lose some convenience, because I've had systems that when that battery goes out on the display the whole system shuts down even if plugged into an outlet. So then you have to go out on the web to find a replacement battery from other source and they aren't easy to find. When you need to get the recordings, you pop out the SD card and you've got them, no internet connection needed. So, knowing that the Defender Phoenix system is not battery powered is reassuring since I won't have to worry about a dead battery killing the whole system down the line. And knowing it is not networked online keeps things very simple. Also, the VGA resolution is good because it allows you to store alot more recordings in the same space on the disk, even though sometimes I'd like to have 1080p just for kicks. So just be sure to read and confirm this system has what you need, and you'll be very happy like me! If you want more bells and whistles, then make sure you find one that lists all your wishes before you buy.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2021
Hello Paul,
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Villy
from Flirid
Verified Purchase:Yes
Haven’t installed this one yet but already use one and it does a good job. Can’t keep the spider webs off of the cameras tho. Drives us nuts!
Response from defender-usa.comBy CX, October 18, 2021
Hello Villy! Thank you for taking the time to review the Phoenix security system. I am sorry to hear about the spider issue. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
It's OK, but could be much better if!
on November 2, 2021
Posted by: RichW
from Cocoa, Fl.
Gender:Male
My daughter bought this for me for a gift. It is nice but, only an SD card for recording. Why not a USB port to attach my 8 TB external hard drive that would constantly record even when I'm away. When you get a monitor like that please let me know. Thanks.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 3, 2021
Hello Rich, Thank you for your review. We appreciate your feedback and have passed this recommendation on to our Research and Development team as we are always looking to improve. Please note you can use up to a 128 GB SD card in the Phoenix monitor, this would provide you with approximately 1408 hours of recording. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: jimsite777
from Litchfield Illinois
Gender:Male
Verified Purchase:Yes
Needs To Have A Instruction / Trouble Shooting Papers. I Have To Call Every Time Something Comes Up OR? Needs To Be Fixed !
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 18, 2022
Hello jimsite777! Thank you for taking the time to write a review, we appreciate the feedback. Please use the following link from our support site that includes set up videos and full user manuals:
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Mbb12
from Louisa va
Gender:Female
Verified Purchase:Yes
Love the cameras only issue is menu up down button is too small and does not respond to left right either
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , March 24, 2022
Hello Mbb12! Thank you for taking the time to leave this great review. We are so glad to hear you are happy with the system, and the different features. Please use the chat feature and we can help you get the most of your PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender!
Written by a customer while visiting defender-usa.com
Posted by: SAM1
from Kalamazoo, MI
Verified Purchase:Yes
Bundle was great EXCEPT... NO product manual, just a "quick set-up" pamphlet. Not much info for the "less than tech savy" person!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, March 28, 2022
Hello,
Thank you for your honest view. At Defender, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Please check our support page, for the full manual and great how-to-videos. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your honest view. At Defender, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Please check our support page, for the full manual and great how-to-videos. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Little Lulu
from Arkansas
Verified Purchase:Yes
The electrician that wired the cameras in was very impressed with the system. He had not seen this specific system, but was familiar with the type of set-up.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 25, 2022
Hello Lulu,
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: D Deane
from Charlottesville, VA
Verified Purchase:Yes
Has been doing great, except the notification beep goes off in the least little breeze and sometimes for no reason at all.
Response from defender-usa.comBy Defender, July 7, 2022
Hello Deane,
Thank you for your honest review. Motion is detected by the change in pixels of the image captured by the camera. So as long as what is in motion is large enough to change the pixels of the image it will be detected. Due to this the wind blowing trees or bushes will result in a motion alert on the this system. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Thank you for your honest review. Motion is detected by the change in pixels of the image captured by the camera. So as long as what is in motion is large enough to change the pixels of the image it will be detected. Due to this the wind blowing trees or bushes will result in a motion alert on the this system. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com