Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,294 Reviews)
Rating breakdown 1,294 reviews
5 Stars
991
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Family Pools
from Florida
Gender:Female
Verified Purchase:Yes
We LOVE the defender systems! Very happy I am a life long customer!
Response from defender-usa.comBy CX, June 8, 2021
Hello! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 3 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works as advertised
on June 17, 2021
Posted by: johnmb
from Wisconsin
Gender:Male
Easy to install and setup. Works as advertised and good value.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: HIGHLY APPROVED
Verified Purchase:Yes
You get to own the system,not pay an outrageous monthly fee.
Response from defender-usa.comBy CX , June 24, 2021
Hello HIGHLY APPROVED
Thank you for taking the time to review the Phoenix security system. We are thrilled to hear you are happy with the system, with no monthly costs or hidden fees and life time support, you never have to worry about paying anything extra for your home or business security. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are thrilled to hear you are happy with the system, with no monthly costs or hidden fees and life time support, you never have to worry about paying anything extra for your home or business security. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great camera set will definitely stick to this com
on July 3, 2021
Posted by: Sudy
from Lumby bc
Gender:Female
Verified Purchase:Yes
Love them i have three cameras now my other screen hit the ground hard lol
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 5, 2021
Hello Sudy! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Sinatra
from Texas
Verified Purchase:Yes
Camera system is very nice, although no SD card was included?
Response from defender-usa.comBy CX, July 5, 2021
Hi Sinatra,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Posted by: Lowell
from Bennington Vt.
Gender:Male
Verified Purchase:Yes
I have a uniden setup i bought 6 yrs ago for about the same money and it has touch screen. I wish my new defender was touch screen also. The defender has better clarity. All together satisfied. Thanks Defender.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 8, 2021
Hello Lowell,
Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
on July 12, 2021
Posted by: Wendy
from Nc
Gender:Female
Easy to pair and very easy to install. Didn't have a plug at my back door so hooked it to a heavy duty extension cord and ran it under the house and plug in with the one for the front of the house.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 13, 2021
Hi Wendy! Thank you for taking the time to review the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. We are so glad to hear you are happy with the system and the plug-and-play Phoenixm2 wireless cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Moose Jaw
Gender:Male
Verified Purchase:Yes
This is the system I am looking for with no wifi required but the cameras are not very clear and the monitor does not work properly with motion sensing and recording.
Response from defender-usa.comBy CX, July 14, 2021
Hi Myron,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com