Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,293 Reviews)
Rating breakdown 1,293 reviews
5 Stars
990
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Vron
Gender:Female
Verified Purchase:Yes
Was disappointed that they can't be connected to a larger screen. Even though they have settings for movements, they still notify of the least little movement, making sleep difficult. Otherwise they do fine.
Response from defender-usa.comBy CX, December 28, 2020
Hello Vron! Thank you for taking the time to review the Defender PhoenixM2 Security System with 2 Cameras. The motion sensitivity of each camera can be adjusted through the menu settings. Please reach out to our support team. via e-mail or live chat for any further assistance, we will be glad to assist. We are looking forward to helping you get the most out of your system!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
A disappointed in the quality of the video that is recorded on the sd card and disappointed in the ability to adjust the sensitivity of the cameras.
Response from defender-usa.comBy CX, January 4, 2021
Hi Richard L Graff,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
Written by a customer while visiting defender-usa.com
Posted by: Winter Warlock
Verified Purchase:Yes
Good system for what I needed. No issues setting up ... mount camera's, plug in, turn on monitor, adjust view, done. More involved in you want/need to adjust the recording parameters, but even that is pretty straight forward. Easy to follow instructions.
Response from defender-usa.comBy CX, January 4, 2021
Hello! Thank you for taking the time to leave us a rating! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Melissaaa
from Texas
Verified Purchase:Yes
best system I ever purchased, clear picture and sound.
Response from defender-usa.comBy CX, January 5, 2021
Hello! Thank you for taking the time to leave us a rating! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: jljimbo1
from Scranton,Pa
Gender:Male
Verified Purchase:Yes
Well these new cameras are suppose to get more distance then my old ones
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 5, 2021
Hello! Thank you for taking the time to leave us a rating! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
phoenixM2
on January 6, 2021
Posted by: MaryC
from Kansas City, MO
I have had them since 2020 April, the clarity of the picture outdoors is great. I am able to communicate with people outside the door with no problem. 'The sensor gives me warning that someone is approaching.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 7, 2021
Hello MaryC! Thank you for taking the time to review your PhoenixM2 system. We are so glad to hear you are happy with the clarity and 2 way communication! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Tuscaloosa Al
Gender:Male
Verified Purchase:Yes
as good as my first one, but more cameras , super Cool!
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 11, 2021
Hello Michael! Thank you for taking the time to review the Phoenix security system. Thank you for being such a loyal customer. We are thrilled to hear your system is working great and you are enjoy the picture quality. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Posted by: Mike w
Gender:Male
Verified Purchase:Yes
Wish it had a hdmi output on monitor or At least a rca so you could hook up a bigger tv also wish it had another camera. Other wise really nice for the price this will be our 2nd one. The other one gave up after several years
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com