Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,293 Reviews)
Rating breakdown 1,293 reviews
5 Stars
990
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
4
Cameras Great - Installation Parts incorrect.
on November 28, 2020
Posted by: Anonymous
Verified Purchase:Yes
The cameras work as advertised and I do like them. I have them installed and they are operating. I would recommend the cameras to anyone installing their own surveillance system. My problem is that I ordered two of the extension lines that were listed with them. The two extension lines are for some other system and at present I have household extension cords across my front porch. Instructions to swap these out are rather foggy plus a trip or two to UPS or USPS is now in the works.
Response from defender-usa.comBy CX, November 29, 2020
Hello! Thank you for taking the time to leave a rating! Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Brendaf
from Alberta Canada
Gender:Female
Verified Purchase:Yes
You were pleasant and and well trained. Very helpful.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 3, 2020
Hello Brenda! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix and our customer service. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Redneck Steve
from Rockaway beach missouri
Gender:Male
Verified Purchase:Yes
The video is very grainy and hard to distinguish. Not a clear picture at all and the alerts go off after whatever it is that set them off are gone.
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, December 8, 2020
Hi Redneck Steve,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
Written by a customer while visiting defender-usa.com
Posted by: Markingolden
Verified Purchase:Yes
Absolutely love this system and would very highly recommend it...great pic and really love the fact it's on a card and not a dvd...very easy to work...100% happy
Response from defender-usa.comBy CX, December 15, 2020
Hello Markingolden! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: superjaws
Gender:Male
Verified Purchase:Yes
A GOOD SYSTEM SIMPLE SET.
YOU DONT HAVE TO RUN A BUNCH OF WIRES JUST THE CAMERA POWER CORD.
THE ONLY THING THAT I WISH WAS THE MONITOR WAS BIGGER 10 INCH OR 12INCH
YOU DONT HAVE TO RUN A BUNCH OF WIRES JUST THE CAMERA POWER CORD.
THE ONLY THING THAT I WISH WAS THE MONITOR WAS BIGGER 10 INCH OR 12INCH
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 18, 2020
Hello superjaws! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
The easiest security cameras to install
on December 19, 2020
Posted by: Anonymous
from Thunder Bay, Ont.
Gender:Male
I purchased this system to view the back door of my house and driveway as I have no windows on that side to see what is going on, this camera system gives me all the views I could ask for I can see who is at my door and speak to them as well and see my car in the driveway as well and now I have no worries on vandalism of my property
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 23, 2020
Hello John! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to hear you are happy with the peace of mind that Defender Strives to provide its customers!. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Battery backup would be nice for the monitor
on December 19, 2020
Posted by: SueW
from New Mexico
Gender:Female
Verified Purchase:Yes
We haven't gotten it all put up yet, but so far, so good. Very sharp picture on the one camera up. Sound is good. Only 'regret' is that the monitor has to be plugged in or it doesn't work. Would have liked to be able to take it outside when adjusting the cameras.
Response from defender-usa.comBy CX, December 23, 2020
Hello SueW! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to hear you are happy with the picture. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
3
Monitor cannot be more than 50' from camera
on December 22, 2020
Posted by: Dalkal
from Smiths Falls Ontario, largest cannabus producer
Gender:Male
Verified Purchase:Yes
The camera can not be more than 50 feet from monitor.
If I move my monitor more than 50 feet from the camera it does not appear on the monitor.
This is through one wall that is not inslulated.
If I move my monitor more than 50 feet from the camera it does not appear on the monitor.
This is through one wall that is not inslulated.
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, December 28, 2020
Hello Dalkal. Thank you for taking the time to review your Defender PhoenixM2 Security System with 2 Cameras. We are very sorry to hear about your disappointment with the system. The optimal range of this system is 150 ft. clear line of sight. Other known factors that may reduce the range is the number of walls and other wireless products in the home. Please reach out to our support team. via e-mail or live chat for any further assistance, we will be glad to assist. We are looking forward to helping you get the most out of your system!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com