Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,293 Reviews)
Rating breakdown 1,293 reviews
5 Stars
990
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,139 out of
1,184)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Craig S
from Cape Coral, Florida
Gender:Male
Verified Purchase:Yes
The system serves my purpose of seeing a blind spot at my home. The monitor is large enough for viewing and has multiple functions available. The daytime picture is clear. It's easy to determine faces. The night vision is choppy and blurry. You can see a person but can't make out who it is.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 9, 2020
Hello Craig S,
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear that you love the daytime view. Please note many factors can effect the night vision, for example camera position and reflection from other sources. Please contact us via live chat at www.defendercameras.com Monday to Friday, 8am to 4-m EST for more tips on the best possible camera placement.
Amanda M | Defender Customer Experience Support Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear that you love the daytime view. Please note many factors can effect the night vision, for example camera position and reflection from other sources. Please contact us via live chat at www.defendercameras.com Monday to Friday, 8am to 4-m EST for more tips on the best possible camera placement.
Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Posted by: JackieD
Verified Purchase:Yes
Extremely easy setup plug and play ready to go out of the box great picture works as advertised
Response from defender-usa.comBy CX, November 11, 2020
Hello Jackie!
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda | Defender Cameras Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda | Defender Cameras Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Installation
on November 11, 2020
Posted by: Jeff B
from Georgia
Gender:Male
Installation was easy and system was live and ready to view once plugged in. Excellent picture in daylight and adequate at night. If my motion detected outside light comes on, then the night view is very good. Customer support was quick to respond and remedy a minor problem that I had. Wish that the furnished instruction sheet was more detailed, but you can easily set the monitor in front of your computer and use the on line manual to set up all the features. You can also take the monitor outside and plug it into a power source to see if you have the camera adjusted the way you want it. Nice setup!
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 16, 2020
Hello JeffB! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the night vision and the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
Verified Purchase:Yes
Love the Phoenix M2! Is super easy to setup and user interface is a breeze. Highly recommend for use as a driveway monitor!!!
Response from defender-usa.comBy CX, November 16, 2020
Hello Randell!
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Barbe
Verified Purchase:Yes
Cameras viewing is great day and night; only the screws are weak, 2 things I did not like,No viewing on phone, extension cords should be optional, to get them longer if needed, I could of used more of this. returns are a bit of a bother, to much of the questioning and to much of proving they did not meet my satisfaction
Response from defender-usa.comBy CX, November 16, 2020
Hello Barbe! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great customer service from Melissa C.l
on November 20, 2020
Posted by: Joe W
from Ashland, Ky.
Gender:Male
I just installed it today. Everything seems fine for now. Wish I could have got a bigger screen.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 23, 2020
Hello, Joe! Thank you for taking the time to review the Defender Phoenixm2 security system with 2 cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! If you would like to speak with a customer experience expert, please use the chat feature on our site. Chat support is available from Monday to Friday from 8 AM to 4 PM EST. We are always happy to help in any way we can.
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Works Well
on November 22, 2020
Posted by: Anonymous
from Woodland Park, CO
Gender:Male
Color is very good and the night vision is works well
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 23, 2020
Hello Rich Broyles! Thank you for taking the time to review the Defender Phoenixm2 Security System with 2 cameras. We are so glad to hear you are happy with the system and the night vision range. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Sacramento CA
Gender:Male
Verified Purchase:Yes
Easy installation, very clear, very easy directions, i will buy another one soon.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 25, 2020
Hi Phil,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
Written by a customer while visiting defender-usa.com