Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,140 out of
1,186)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Shame_on_me
Gender:Male
Verified Purchase:Yes
I don't know yet. I bought this because I had two cameras from my previous purchase. The DVR/monitor didn't last a year. I'm just hoping it was just a bad unit, I'd hate to get taken twice.
Response from defender-usa.comBy CX, May 19, 2021
Hello Mark,
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Posted by: Tony M
from Waterloo, IA
Gender:Male
Verified Purchase:Yes
Excellent product and easy to install. Set up was very easy and the cameras perform exactly as expected.
I would recommend this to a friend!
Response from defender-usa.comBy CX, May 17, 2021
Hello Tony! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Ontario
Verified Purchase:Yes
This is the best.
Just plug it in.
I like that the memory is in the monitor and not the camera.
Just plug it in.
I like that the memory is in the monitor and not the camera.
I would recommend this to a friend!
Response from defender-usa.comBy CX, May 17, 2021
Hello Hugh J Ness! This review made our day. We are so glad to hear you are happy with the system and the different features. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: ArbyD
from Belleville, Ontario, Canada
Gender:Male
Verified Purchase:Yes
Pros: Clear images, fast and easy set-up, long cord on each camera
Con: Image cannot be inverted, so camera must be attached above the mounting - complicates installing under overhanging eaves.
Con: Image cannot be inverted, so camera must be attached above the mounting - complicates installing under overhanging eaves.
I would recommend this to a friend!
Response from defender-usa.comBy CX, April 30, 2021
Hello ArbyD. Thank you for taking the time to review the Defender PhoenixM2 Security System with 2 Cameras. We are so glad to hear you are happy with the system, the resolution and the easy set-up. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
service
on April 28, 2021
Posted by: Francois S
Gender:Male
I first ordered a camera system that was left at the door by the delivery company and was stolen... Defender quickly took the case and has resolved it providing an excellent support and updates of the situation. I ordered a second PhoenixM2 system, I'm using it and I must say it works perfectly! I'm very happy with the simplicity of it. It's a product I do not hesitate to recommend, for his quality and support.
I would recommend this to a friend!
Response from defender-usa.comBy CX, April 29, 2021
Hello Francois! Thank you for taking the time to review the Defender PhoenixM2 Security System with 3 Cameras. We are so glad to hear you are happy with the system, and the plug-and-play feature. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very easy to setup
on April 27, 2021
Posted by: Tony D
from Jeannette Pa
Gender:Male
Now i can see my mail box so no one can take my mail
I would recommend this to a friend!
Response from defender-usa.comBy CX, April 28, 2021
Hello Tony D! This review made our day! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Denton21
from Denton, Ne
Gender:Male
Verified Purchase:Yes
Very easy to set up and offers a great view of the outside for security reasons.
I would recommend this to a friend!
Response from defender-usa.comBy CX, April 27, 2021
Hello Denton21! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera and the peace of mind it provides. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
easy to set up and use
on April 21, 2021
Posted by: Kathy L
from Pennsylvania
Gender:Female
bought this about 4 month's ago. It was easy to set up and use. bought it to keep an eye on our older doges when they go out in the back and front yard. Also to keep an eye on our house. like that you can use all 3 camera or just one. had one probable with the volume button but they took care of it immediately. love the system.....
I would recommend this to a friend!
Response from defender-usa.comBy CX, April 22, 2021
Hello Kathy, Thank you for your great review. We are happy to hear that you are able to use the system to keep an eye on your dogs and your home! We are thrilled to hear that our team was able to assist you with resolving any issues and that you love your system! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com