Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,140 out of
1,186)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Customer Rating
5
Quick Setup!!!
on June 4, 2017
Posted by: JayT
from Jessup, PA, United States
Gender:Male
Length of ownership:1 week
Just bought this camera system and installed in less than an hour. So far picture and sound it great!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great plug and play system
on June 3, 2017
Posted by: S Plisken
from Maryville, TN, United States
Gender:Male
Length of ownership:1 week
Clear cameras and easy set up. Great product to see who's approaching. It's a plug and play system and required me to be creative to get the outside cameras mounted high for good views.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Give it a -5 for night vision motion sensing
on May 30, 2017
Posted by: steve2150
from Punta Gorda, FL, United States
Gender:Male
Length of ownership:1 month
Viewing day/night good, motion sensing day good but motion sensing at night is worse then horrible. During the day it senses a are tree branch moving with the wind, but at night you can see it moving with the wind but the camera does not sense it. I have returned mine for an exchange an the same result. My friend bought the same time as me and returned his for an exchange and same result, no motion sensing at night. Spoke with tech support and was told there was a problem with a few. I am giving up on Defender-USA products and cannot recommend. If you are looking for a camera system just to see it is not bad but if you want it for safety and security to let you know something or someone is moving around then you must avoid purchasing the Defender Phoenix. I did ask support if I could trade up and pay the difference for a better unit that would do what it is supposed to do as the defender Phoenix does not, the answer was no. So be smart, do not waste your time, aggravation or money on the Defender Phoenix.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, Customer Experience Team, June 1, 2017
Thank you for your review Steve, we're so sorry to hear the PhoenixM2 didn't meet your needs.
At Defender, we understand the need for security so you can have the peace of mind you deserve day or night. It was disappointing that the PhoenixM2 did not work in your intended application and I can assure you that the product was designed for day and night monitoring even in motion recording. If you are still experiencing difficulty, please reach out to us again and we will do what we can to make this right.
At Defender, we understand the need for security so you can have the peace of mind you deserve day or night. It was disappointing that the PhoenixM2 did not work in your intended application and I can assure you that the product was designed for day and night monitoring even in motion recording. If you are still experiencing difficulty, please reach out to us again and we will do what we can to make this right.
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy set up but no instructions
on May 26, 2017
Posted by: maxwell782
from Bradford, PA, United States
Gender:Male
Length of ownership:1 week
So far, so good. Easy set up buy comes with no instructions.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
First day of usage. Clear picture, good audio.
on May 25, 2017
Posted by: Who is John Galt
Gender:Male
Length of ownership:1 week
I set this system up today. It is pretty easy to set up. It does not come with a user manual but you can find it on their website. The picture is clear and the sound quality is good. The monitor has to be plugged in. It would be nice if it had a battery backup, at least to move it around the house. The camera's have a 7 foot cord and a 8 foot power adapter. The website I bought it from said it comes with a 4 GB SD card, but mine came with a 8 GB micro SD card with the micro SD card reader. My signal has gone out for a few seconds here and there. The camera's are about 90 feet from the monitor. I rated this a 4 and not a 5 due to not enough use yet.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
3
night vision recording not working on #1 camera
on May 24, 2017
Posted by: Bradski
from Port Charlotte, FL, United States
Gender:Male
Length of ownership:1 month
Had to repack whole system, then sent me return address and wanted me to pay it with insurance also. I had this system only 2 weeks. Called them and received paid return receipt. System arrived yesterday and I see it was opened and missing mounting hardware for camera mounts.
Written by a customer while visiting defender-usa.com
Customer Rating
5
I like it.
on May 24, 2017
Posted by: Will I Am
from St. Petersburg, FL, United States
Gender:Male
Length of ownership:1 week
Very easy setup. Daytime picture is perfect. Night vision is OK. I really like having the screen.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love your product!
on May 23, 2017
Posted by: Zoomzoom
from Enid, OK, United States
Gender:Female
Length of ownership:1 month
I bought this about 3 weeks ago and was very pleased how easy it was to set up. It is such a simple system. I set my cameras to continuously record. I have ordered a 128 sd memory card to use. Set the system up straight out of the box with in 20 minutes was up and recording. Will recommend to family and friends!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com