Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Average customer rating
4.7
(1,295 Reviews)
Rating breakdown 1,295 reviews
5 Stars
992
4 Stars
239
3 Stars
30
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,140 out of
1,185)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Metal Cameras - Black
Posted by: Non tech savy
Verified Purchase:Yes
Easy to set up and operate. I am 65 and have very little Tech knowledge and I had no problem. Love it and feel secure now. Thank You.
Response from defender-usa.comBy CX, August 13, 2021
Hello Non-tech Savy! This review made our day! We are excited to hear that you have had a positive experience with setting up the camera and the peace of mind Defender can provide. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy setup great quality video and audio
on August 11, 2021
Posted by: Judym
from Illinois
Gender:Female
Great product easy setup great video audio quality
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 12, 2021
Hello Judy,
Thank you for your wonderful review. We are thrilled to hear you love the product, easy setup, and quality! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your wonderful review. We are thrilled to hear you love the product, easy setup, and quality! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: PMP from MA
from Massachusetts
Gender:Male
Verified Purchase:Yes
Easy to Install out of the box, better Day/Night visibility than our previous Defender system from 10 years ago. Great $ entry point. Talk option a must for front door.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 30, 2021
Hello PMP from MA! This review made our day!. We are so glad to hear you are happy with the plug and play system, the night vision range and the reasonable price point. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Emme D
from Waterborough, NB
Verified Purchase:Yes
The cameras work great and are easily adjustable . They perform exactly as described . The zoom could be clearer in picture but for the most part they are a great protection addition.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 26, 2021
Hello Emme! Thank you for taking the time to rate the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
I’ve had my Defender 4 1/2 years still loving it
on July 23, 2021
Posted by: Rudy K
from Winnsboro Texas
Gender:Male
Problem free quality product looking for another one for back yard. Super simple just plug and play
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 26, 2021
Hi Rudy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system for a few years and the easy plug-and-play set-up. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
WORKS EVERY TIME
on July 18, 2021
Posted by: Roger D
from AUSTIN,TEXAS
Gender:Male
Needed something at my MOMS house to replacedd the sun baked cameras from her house here in AUSTIN,TEXAS summers are hell for the heat. Mounted two of thee puppies and alls well that ends well After we got all the bugs out of the systems bios and the little stuff that came in off the updates that were all wrong for the first three weeks and then she sent me out the updates on a new mem card and alls well that ends well SHE LOVES EM AND I LOVE EM ALL TOO
I would recommend this to a friend!
Response from defender-usa.comBy CX , July 19, 2021
Hello Roger,
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Moose Jaw
Gender:Male
Verified Purchase:Yes
This is the system I am looking for with no wifi required but the cameras are not very clear and the monitor does not work properly with motion sensing and recording.
Response from defender-usa.comBy CX, July 14, 2021
Hi Myron,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5
on July 12, 2021
Posted by: Wendy
from Nc
Gender:Female
Easy to pair and very easy to install. Didn't have a plug at my back door so hooked it to a heavy duty extension cord and ran it under the house and plug in with the one for the front of the house.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 13, 2021
Hi Wendy! Thank you for taking the time to review the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. We are so glad to hear you are happy with the system and the plug-and-play Phoenixm2 wireless cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com