I need a new phone. The camera has had an issue since it arrived.
No, I would not recommend this to a friend.
By Samsung, October 10, 2025
Hi there Unbelievable va, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have some troubleshooting guides to help you with the camera of your device titled "Use camera features on your Galaxy S25, S25+, or S25 Ultra", "Galaxy phone or tablet photos and videos are blurry or dark", and "Galaxy phone or tablet camera does not focus on the subject". We also have our team of experts if this is not what you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy -Eli, AT&T CARE, October 28, 2025
Hey Jason, thank you for sharing your experience and feedback on the Samsun S25 Ultra. We are glad to hear that you are enjoying its features like the videos and photos, our goal is to get you the best device that lives up to your satisfaction. If you need any kind of assistance with exploring it's features we are here to help. Meanwhile, you can also check out this link: https://www.att.com/device-support/index/Samsung/SamsungSMS938U to learn more about the device. Thank you for your investment on our products!