Customer reviews from ATT.com
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.6
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
63
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
2
87%of customers recommend this product.
(
58 out of
67)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Posted by: TBPerry
from Little Rock, Arkansas
Verified Purchase:Yes
I was very excited to purchase the S25 Ultra, that is until I received it and could not setup the visual voicemail. I tried setting it up myself as I normally do when I purchase a new phone but kept getting a message saying: "The app hasn't received setup information, but you can still attempt to set up Visual Voicemail". When I attempt to set up anyway, it goes to the old voicemail where I have to enter my password then I get a message saying the account verification hasn't been received yet. I called ATT and they kept getting the same response and suggested I take it to a store. I took it to a store and they kept getting the same response so they setup an appointment for me to take it to UBREAKIFIX. I took the phone to UBREAKIFIX and they said I had to send it back to Samsung because they don't mess with the software. I didn't bother to return it to Samsung because the ATT Store clerk had already told me that if it had to be sent to Samsung for a Warranty replacement and Samsung does not find anything wrong with it, I'd have to pay $1400 for the new phone.
Another thing that happened with this phone, when the ATT phone support attempted to fix it, I was told to power off and power back on. Well, when I went to power the phone back on, I'd forgotten my password and attempted to rest the phone. I could not reset it. I had to take it to the store and have them reset it. I was told at the ATT store that this was a Samsung "safety feature". What it is, is a major inconvenience.
Should have kept my S23 Ultra. I can't believe that my phone is the only phone out of all the S25 Ultras that has had the problem with the visual voicemail.
No, I would not recommend this to a friend.
By Samsung, May 27, 2025
Hi TBPerry, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know certain features are important to you with yoru phone,a nd not beingable to get them operational could be frustrating. If you are not wanting to send the device to us, we do have our team of experts available through chat to troubleshoot and assist you at your convenience. We also have the full device manual that can help you with additional ways to setup your phone. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Leigh876
from Ohio
Verified Purchase:Yes
I didn't realize I needed an upgraded phone until I bought this one and I am so glad that I did. This thing has amazing space, is super fast, has a beautiful screen, and I'm still learning and impressed with the camera capabilities!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: TxSc0tsman
from Arlington, Texas
Verified Purchase:Yes
Absolutely phenomenal device. The display is incredibly sharp and smooth, and the performance is top-tier, handling everything from multitasking to gaming with ease. The camera system is by far the best I’ve used—especially in low-light settings. Battery life is impressive, and the Titanium Silver blue finish gives it a sleek, premium look.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Maylene
Verified Purchase:Yes
Camera is really good! Like you zoom to the other end of the stadium and it is still very detailed and not pixelated. The only thing i am worried about is that it kinda flickers during transitions. Maybe it's my settings, I don't know
Written by a customer while visiting ATT.com
Posted by: Yesenia Marks
from Santa Monica CA
Verified Purchase:Yes
I love the upgrade. I've always gotten the regular size of the Galaxy series. Decided to go with a size up to the plus. I love! Big enough for sreaming videos, reason why I wanted a bigger phone. Yet not too large. I went running with it today and it fit in my running pouch. The specss are an upgrade from my S22. Love my upgrade to the S25 plus
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Gege57
from SC
Verified Purchase:Yes
Love it it has a lot of features
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: RachelDE
from Houston, TX
Verified Purchase:Yes
Love it! I have been fed up with iPhone for years and contemplated switching, but with an iPad, an Apple watch, and AirPods, I felt handcuffed. Once the accessories started to wear out, I decided to take the plunge. I'm so happy that I did! Don't be scared! The Galaxy 25 camera alone is worth the switch!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Holly J
from Tx
Verified Purchase:Yes
screen freezes and wont reset or reboot
By Samsung, June 6, 2025
Hi Holly J, thank you for your feedback on yoru Samsung Galaxy S25 Ultra. We understand how frustrating it is to have your usage of your device interrupted by freezing. We have a great article available online to help you address this experience at your convenience titled "Samsung phone or tablet freezes and crashes". We also have our team of experts available through chat if this experience continues or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com