Hello Cowgirl81, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you were initally with the usage and capabilities of your new device. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that can happen with any device. Please, reach out to our team of experts at your convenience through chat if you are interested in exploring any and all options to resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth