Hey there Walker, thank you for sharing your thoughts about the phone. We completely understand how frustrating it can be when the phone case interferes with functionality, especially when it impacts something as convenient as the shortcut bar. And having all the buttons on one side making screenshots tricky must feel inconvenient too, we want you to have the best experience with your phone. We are here to help you explore alternative cases that might better suit your needs or share tips to make accessing the shortcut bar and taking screenshots easier, please feel free to reach out to us.

Thank you for sharing your thoughts on Samsung galaxy S25 Ultra! We're glad your enjoying your Samsung phone—it’s a popular choice thanks to its features and design. At the same time, it’s completely valid to want the volume a bit louder. Sometimes adjusting the settings or using external accessories like headphones or speakers can help improve sound levels if needed. Here are some settings to check: Do not disturb: Mutes calls, notifications, and alerts on your phone. If you cannot hear the ringtone or notification alerts, check to see if this setting is enabled by going to Settings > Notifications > Do not disturb. Separate app sound: Plays media sound from apps you select on a separate audio device.

To check or turn off this setting, go to Settings > Sounds and vibration > Separate app sound. Left/right sound balance: Changes the left and right sound levels.

If you can hear sound on only one side or it is muffled, check the settings by going to Settings > Accessibility > Hearing enhancements > Left/right sound balance. Mute all sounds: Turns off all sounds on your phone, including calls, alerts, and media.

To see if this setting is enabled go to Settings > Accessibility > Hearing enhancements > Mute all sounds. For further troubleshooting steps please click on the link https://www.samsung.com/uk/support/mobile-devices/troubleshooting-speaker-and-sound-issues-on-a-samsung-galaxy-device/ and follow the prompt.