Customer reviews from ATT.com
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.3
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
87
4 Stars
8
3 Stars
5
2 Stars
5
1 Star
11
83%of customers recommend this product.
(
81 out of
98)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
4
Waited 5 years to upgrade, expected more advances
on August 30, 2025
Posted by: BFD Philly
Verified Purchase:Yes
I upgraded from a S20 Ultra, i have yet to find an upside to this S25 Ultra. I"ve been using it for 3-4 weeks and here are my thoughts. -The battery lasted longer on my old phone. -This one used more data due to Samsung forcing everything to the cloud inside of the internal MicroSD card. -I thought AI was supposed to make the phone smarter 🙄 🤔, it is less intuitive now.. I expected alot more from a 5 year newer device. Maybe I should have considered other options.
Response from ATT.comBy -Eli, AT&T CARE, September 3, 2025
Hey there, thank you for sharing your experience. We know how much it means for a new device to impress, especially after waiting five years to upgrade. We understand your frustration with the battery life, data usage, and the learning curve with new features. Your feedback truly matters, and we want to help you get the most out of your Galaxy S25 Ultra or even explore other options if that’s what you prefer. In the meantime, we recommend checking out this link for tips and support on your device: https://www.att.com/device-support/index/Samsung/SamsungSMS938U
Give some of the features a try and let us know if you discover anything new or if you have more questions. We’re here to help every step of the way!
Give some of the features a try and let us know if you discover anything new or if you have more questions. We’re here to help every step of the way!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from San diego CA
Verified Purchase:Yes
I love this photo. I recommend it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Colten
from Silverhill, AL
Verified Purchase:Yes
Best phone I've ever had and easy to use
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Davina D
from Silicon Valley
Verified Purchase:Yes
My hubby loves his new phone! He's loves the quality of the camera - especially low-light video.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: My Name Is What
from Georgia
Verified Purchase:Yes
Honestly there's barely a difference between the s23ultra and the s25 which i own both. Nothing worth the price when you can get an older one like the S23 and pay half the price
I would recommend this to a friend!
By Samsung, September 15, 2025
Hello My Name Is What, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can take time with a new device to discover the full capabilities and integrate them in to the your usage. We have some great resources available to assist you with this experience including the complete manual for your device, great videos that highlight the features updates, and our team of experts if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Louisiana
Verified Purchase:Yes
Way slower an more problems than the s21 ultra that I sent in for upgrade
No, I would not recommend this to a friend.
By Samsung, September 25, 2025
Hi Preston225, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as expected or intended. We have a few articles available to assist you in maximizing the speed of your device titled "How to adjust refresh rate options on your Galaxy phone or tablet" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available through chat if your frustrations continue, or you experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
The phone is excellent and does everything I need it to do. Camera is excellent.
Written by a customer while visiting ATT.com
Customer Rating
5
The overall battery life and the features.
on September 29, 2025
Posted by: Anonymous
from Jacksonville, FL
Verified Purchase:Yes
Samsung just keeps getting better!
I would recommend this to a friend!
Written by a customer while visiting ATT.com