Customer reviews from ATT.com
Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
135
4 Stars
14
3 Stars
3
2 Stars
4
1 Star
14
86%of customers recommend this product.
(
115 out of
134)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Black (AT&T)
Posted by: Thieu
from Alabama
Verified Purchase:Yes
The GALAXY25 is wonderful
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: LaloA
from Fort Wayne, IN
Verified Purchase:Yes
Amazing phone. Best phone I have ever had by far!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Misleading ratings and reviews.
on July 16, 2025
Posted by: Mothugly
from Florida
I just went through most of the reviews on this phone, and while ATT is including "This review was collected as part of a promotion." in a LOT of the reviews, the five star ratings that they paid people to give are still counted toward the overal rating without being designated as a bought or purchased review. So ATT paid people for a good rating via the promotions, and then use those good ratings to gaslight y'all into beliving the product is better and is recomended by users, because they know not many people will read the reviews to see the "This review was collected as part of a promotion." disclaimer.
The paid for reviews need to be removed from the 5 star rating and the user recommendation and should be listed next to the real not purchased via promotion reviews.
This phone is also super intrusiv and it reads your messages to offer "personalised Calender expirences, it tracks your location which shows them what stores or resturants or anything else you go to, it even tracks what other phones(and therefor people) and devices are around you, it tracks who you call, when, and how long you speak to them, and it even monitors your microphone. I would love to be able to use these cool features like asking what plant this is or anything else, but this level of invasivness without explaining that to customers and teens who don't understand this is gross. Google can now use the profile they built on you for any of their other services, and good luck when google has another security breach.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, August 6, 2025
Hello Brian,
Thank you for sharing your experience with us. At AT&T, we value honest customer feedback as it helps us continuously improve our products and services. We want to assure you that our reviews and ratings reflect genuine customer experiences.
Your privacy and security are our top priorities. AT&T devices are designed with robust protections and do not include any system-installed features that track your location without your consent. We are committed to providing you with reliable service and an exceptional experience.
If you believe your device’s security has been compromised or you suspect unauthorized access, please reach out to us immediately. You can begin the process by completing our self-service support form here: https://www.att.com/get-support/?source=ILC208383817. We’re here to investigate and resolve any issues to keep your device and information safe.
Thank you for being part of the AT&T community.
Thank you for sharing your experience with us. At AT&T, we value honest customer feedback as it helps us continuously improve our products and services. We want to assure you that our reviews and ratings reflect genuine customer experiences.
Your privacy and security are our top priorities. AT&T devices are designed with robust protections and do not include any system-installed features that track your location without your consent. We are committed to providing you with reliable service and an exceptional experience.
If you believe your device’s security has been compromised or you suspect unauthorized access, please reach out to us immediately. You can begin the process by completing our self-service support form here: https://www.att.com/get-support/?source=ILC208383817. We’re here to investigate and resolve any issues to keep your device and information safe.
Thank you for being part of the AT&T community.
Written by a customer while visiting ATT.com
Posted by: Thomas Douglas
from Ga
Verified Purchase:Yes
Great phone love everything about im glad I upgraded
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jon aa
from Green ohio
Verified Purchase:Yes
Nothing new, or a major update, just a racket aim to keep you lock in, its no different then a walmart phone
No, I would not recommend this to a friend.
By Samsung, July 22, 2025
Hey there Jon aa, we appreciate you taking time out of your day to share feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you have made a good choice in a device, and want to keep you investment for a prolonged period of time. We have some amazing resources available to help you discover the full capabilities of your device, and maximize your usage of these features like Galaxy AI. These include the complete manual for your phone, great tutorial videos, and our team of experts any time you have questions. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Mama2Angel
from Defiance, Ohio
Verified Purchase:Yes
Very nice phone. Tons of storage. Great quality photos.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jamesy Cutlets
from Queens, NY
Verified Purchase:Yes
Very pleased with the quality of the phone. Fast, great camera and battery is lasting longer than previous versions. I needed a new one after my S22 Ultra's charging port stopped working. This port actually "clicks" when you put the cable in which I love.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Amanda Rose
from Novinger, Mo
Verified Purchase:Yes
I switched from fhe S23 Ultra to the S25 ultra and absolutely Love that I made the choice! The S25 Ultra has the same amazing features as the S23 with new added features! I would definately recommend!
I would recommend this to a friend!
Written by a customer while visiting ATT.com