Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Icyblue (AT&T)
Average customer rating
4.8
(3,983 Reviews)
Rating breakdown 3,983 reviews
5 Stars
3,338
4 Stars
515
3 Stars
72
2 Stars
26
1 Star
32
82%of customers recommend this product.
(
125 out of
152)
Customer Reviews for Samsung - Galaxy S25+ 256GB - Icyblue (AT&T)
Customer Rating
3
Feel like i paid for the same thing i had.
on July 21, 2025
Posted by: ChericoE904
[This review was collected as part of a promotion.] So I had a note 20 ultra 5g. I loved it. The battery started swelling, which means I needed a new phone! I have been a avid Samsung user since 2011 with the galaxy s3. I have worked my way up to the s25+. I love the phone. Yet it doesn't feel much different than my old one features wise. I love using the AI feature, but not enough to justify the price of these phones. I love playing games on my old phone and nervous that with lack of a SD card that I will run out of room. I dont delete pics or videos so that's another factor. The camera is mid quality. My note 20 had way better cameras. Its frustrating because I want to love this phone out of loyalty. Yet im finding it hard to justify. Sorry Samsung.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hi ChericoE904, we appreciate you sharing your feedback on your Samsung Galaxy S25+. We understand how disappointing it can be when your new device is not meeting your expectations. We would love nothing more than to help you maximize your experience with your device, and have provided links to resources to assist you with the camera of your device. We have also shared a link to the Samsung Support Team to offer assistance with storage expansion options, and any additional questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This is my first Samsung in 10 years
on July 21, 2025
Posted by: SatisfactionNow
[This review was collected as part of a promotion.] I spent a lot of time using a different brand and was not at all happy. I have returned to Samsung with very pleasant surprise in all the amazing new aspects of today's galaxy 25+. Sleek design, better cameras, newer menu design. Faster data with a better antenna. I enjoy using my new phone and wow effect on the display and adjustable portions helping my older eyes view written word and videos just seam to pop off its screen with clear and vivid detail. Vocal speech enhancement with noise reduction allows hearing more clearly what is said than any other device I've previously owned.
I haven't yet explored the Gemini AI but plan to in the near future. I am positive the experience will be as amazing as all the new features I have found on my Samsung 25+ already. At my many years of age, all the new features has made my decision to return the best choice I have made for this year. It is going to be hard to beat. I recommend this device to persons of all ages. With Samsung you receive far more than just a phone and computer like experience they give you bare none customer service and community. Thank you Samsung
I haven't yet explored the Gemini AI but plan to in the near future. I am positive the experience will be as amazing as all the new features I have found on my Samsung 25+ already. At my many years of age, all the new features has made my decision to return the best choice I have made for this year. It is going to be hard to beat. I recommend this device to persons of all ages. With Samsung you receive far more than just a phone and computer like experience they give you bare none customer service and community. Thank you Samsung
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hey there SatisfactionNow, we appreciate your feedback on your Samsung Galaxy S25+. We are thrilled to hear that you are loving the exploration of your new device, and finding so many useful and amazing features on your phone. We have provided a link to the full device manual to help you with your exploration of Galaxy AI and helping you integrate these new features in to your usage. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life.
on July 21, 2025
Posted by: ST4462
[This review was collected as part of a promotion.] The included Galaxy AI is a great help when used with caution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It grate i think everyone should have e one
on July 22, 2025
Posted by: Thatcat
[This review was collected as part of a promotion.] Its one of the best pho es I habe had yet if I ha d my say everyone would have thus phone I. Your poxkit
Value
5
Written by a customer while visiting Samsung US
Posted by: Eliott
from Edwardsville,IL
Verified Purchase:Yes
It's a great phone, little on the bigger side but not terribly so, might need two hand use. Runs like a dream, impeccable quality, really just a worth it buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera you can choose
on July 22, 2025
Posted by: Twinfalls420
[This review was collected as part of a promotion.] Galaxy AI is off the hook! Basically you've got all you need with AI. Personal savior
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Android Experience
on July 22, 2025
Posted by: UnDeadPool
[This review was collected as part of a promotion.] Came back to samsung after years of using other Android phones (previous Samsung one that I used was the S8+). The new OneUI is great (smooth and stable), furthermore, we can use good lock to add various customizations that were only possible through custom ROMs in the past, which is nice to have. They gave me 6 months of free access to Google Gemini Pro (and now I find myself using it daily, it's very good).
Also, the new Galaxy AI features, while still a work in progress, seems to be step in the right direction. In the era of corporations trying to shoehorn AI into everything, (even into things where we don't need it, especially into things where we don't need it), Samsung's implementation seems worthwhile, at least. Some of the features are actually useful (especially the writing assist, interpreter, and transcript features). Will be excited to see where they take it in the future.
Also, the new Galaxy AI features, while still a work in progress, seems to be step in the right direction. In the era of corporations trying to shoehorn AI into everything, (even into things where we don't need it, especially into things where we don't need it), Samsung's implementation seems worthwhile, at least. Some of the features are actually useful (especially the writing assist, interpreter, and transcript features). Will be excited to see where they take it in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dect phone for the price
on July 22, 2025
Posted by: Luners
[This review was collected as part of a promotion.] Thr galaxy Ai is useful for editing photos and with the help with texting and the ai asstant.
Value
5
Written by a customer while visiting Samsung US