Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4.7
(6,062 Reviews)
Rating breakdown 6,062 reviews
5 Stars
4,755
4 Stars
998
3 Stars
208
2 Stars
48
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Customer Rating
5
S25 is the Best Galaxy so far. Has everything
on September 28, 2025
Posted by: Thumper
[This review was collected as part of a promotion.] Galaxy S25 has everything you need to run a business and with the Galaxy Ai it will help you out with anything you need help with. It's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I was sold phone without Sim card
on September 28, 2025
Posted by: 3Buttons
[This review was collected as part of a promotion.] Galaxy AI No glass back this time1st phone back broke
Value
2
Response from Samsung USBy R&R Team, September 29, 2025
Hey 3Buttons, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know your phone is invaluable to you for a range of daily tasks, and wanting to have the peace of mind with the durability. We do recommend protective cases on all devices to help prevent damage from any accidental bumps and drops. We have provided a link to the Samsung Support Team to assist you with any repair you need with your device. For the connection to a carrier, we recommend reaching out to the carrier directly for assistance with an account and SIM connection. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Battery issues, connection issues
on September 28, 2025
Posted by: JoviChich84
[This review was collected as part of a promotion.] I'd like my Samsung phone if I actually had reception on my own deck. NOTHING WORKS.
Battery will not charge beyond 71%.
Dissatisfied is an understatement but we're still making payments on the phone.
Battery will not charge beyond 71%.
Dissatisfied is an understatement but we're still making payments on the phone.
Value
2
Response from Samsung USBy R&R Team, September 29, 2025
Hey JoviChich84, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it is when your new device is not operating as intended or expected. We have provided links to troubleshooting guides to assist you with the connection and charging of your device. We have also provided a link to the Samsung Support Team and warranty information for your device if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 28, 2025
Posted by: Seekerofdestiny1974
[This review was collected as part of a promotion.] Use mainly for personal use, but sometimes I use the translate feature at work as I only speak English.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New phone.
on September 27, 2025
Posted by: Orionsfire676
[This review was collected as part of a promotion.] I used to have an a14 that was old and slow but I genuinely really love this new s25, the galaxy ai has been so useful to me, 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 27, 2025
Posted by: TrishaKay
[This review was collected as part of a promotion.] Love using the Galaxy AI on my brand new Galaxy 25. Beautiful display, lightweight, and useful Galaxy AI! Recommended to all of my family and friends to maximize their mobil experience!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
G25 is fantastic but messed up by the ai
on September 27, 2025
Posted by: Checkcus
[This review was collected as part of a promotion.] The new ai is getting things into another level, the additional secret if giving more information and attachments
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and camera
on September 27, 2025
Posted by: Mannchild
[This review was collected as part of a promotion.] I use this product for work,play, research and streaming. The camera takes clear crisp pictures. The galaxy AI is great for research and general questions. The memory capacity allows for easy and fast streaming and videos. Comfortable to hold, not too big or small. I love this phone!!!
Value
5
Written by a customer while visiting Samsung US