Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4.7
(539 Reviews)
Rating breakdown 539 reviews
5 Stars
436
4 Stars
68
3 Stars
16
2 Stars
5
1 Star
14
70%of customers recommend this product.
(
19 out of
27)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Customer Rating
1
disappinting
on March 11, 2025
Posted by: searchforphonescontinues
Disappointed. The older phones are better, the s25 screen and also the s25 camera and also the s25 speakers are all a downgrade from my old s10e even though s10e is from 2020. The s10e has a 12mp rear camera but the s10e is still able to capture moving kids, moving pets or scenery from the window of a moving car more easily and without a blur, and s10e doesn't have aggressive over processing, so I can blow those s10e pictures up to 8x10 size for display in my home with no problem. The s25 phone has trouble with sunlight trickling through a window making it a bright stark streak where my old s10e was able to still capture the subject no problem and left the sunlight streak off to the side just as seen through the human eye. It's like art. The s25 ai or photo processing doesn't know what to do with certain normal everyday occurrences like a small streao of sunlight, or light from a pendant light overhead. This is all with the post processing setting turned to minimize since turning it completely off isn't an option. I don't want to open camera and mess with settings or apps to get a photo I want to open and snap a photo quickly and easily and move on with no editing. I am able to do this easily with my s10e and it makes a quality photo. The 5g drains too fast, vs 4g and there's no way to force "4g only" with my carrier. So I am returning and will be using my trusted s10e while looking for something else. I feel let down by Samsung. No SD card slot, no headphone jack, no plug, no innovation. Only moving backwards. Samsung is trying to be too much like the biggest main us comp. and not leaning enough into what makes it an android.
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25. We know that new devices can come with a learning curve that can cause frustration as you adjust the settings and features to your preferences. We have provided links to a few articles to help you with the camera settings and features and ensure you don't have frustrations with the clarity and lighting of your photos. We have also shared a link to the full device manual tohelp you align the settings to your preferences, and integrate the features of Galaxy AI in to your usage. For the storage capacity of your device, if you are finding it insufficient, we have cloud based storage expansion options available that will also allow you access to your media across your ecosystem. We have lastly, provided a link to the Samsung Support Team to help you resolve any matters that are not meeting your expectations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible downgrade
on March 7, 2025
Posted by: Hadienough
from New york
Expertise:Intermediate
Terrible downgrade from my S10e I had a Samsung s10e which for anyone who had one is the best phone EVER, but it's not satellite capable so I had to get a new phone. I picked the Samsung S25 because it was the closest in size. Well I hate it. First the s20e was all soft edges and smooth lines like Zen Garden, this thing is like an anorexic brick. You can tell Samsung thought those other guys made a better phone because now Samsung phones look just like other phones, if I wanted an the other phone I would have bought one. The screen is so slippery it is hard to drop and drag and looks super fragile. And I had it plugged in all night, yes with Samsung approved equipment, and it only got up to 79%. It is only 3 days old and after typing just this review it is down to 70%. I read online that show charging is a big problem. The bottom camera lens is right where my finger likes to be so it is full of finger prints already. All in all not an upgrade from my last phone. I am going to be looking at other phones. I wish my S10e were satellite compatible because I would have kept it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R Team, March 10, 2025
Hi there Hadienough, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We completely understand that new devices take adjustment time and we would love to help you resolve any frustrations you are experiencing and have the best possible usage of your device. We have provided a link to an article to help you with the charging of your device. We also recommend protective cases on all devices to help you ensure your device is protected from any accidental bumps and drops. We also have screen protectors available if you have any concerns about your display. Lastly, we have provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
App issues
on February 11, 2025
Posted by: Riphawk
[This review was collected as part of a promotion.] Downloaded apps are a constant issue. I have to turn phone off to get apps to work correctly
Value
1
Response from Samsung USBy R&R Team, February 12, 2025
Hi Riphawk, thank you for sharing your experience with your Samsung Galaxy S25 with us. We understand how frustrating it is when the apps you need every day are not function as expected. We have provided a linkt o an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Happy with forced change
on April 18, 2025
Posted by: KRamirez
Expertise:Intermediate
After almost 4 years, my Note 20 started giving warnings that it was ready to break up (suspiciously after an upgrade).
I greatly enjoy my S25. It continues with the features of my Note 20 (minus the pen) and goes further. My favorite is the camera feature. As a teacher, I'm able to capture information from PDs, PLCs and various other meetings without having to write notes. I'm also able to easily get to my docs. Then I love the ease of sending messages to my fellow teachers with not just your regular text but also pics, voice messages and videos. However the organization in my messages is not as user friendly as in the past. The battery life is great but the charge feature is a little wonky. Sometimes it will initially recognize my charger and then a few minutes later not. This is concerning since I use a Samsung charger.
I loved the ease in transitioning my apps and preferences to the new phone.
I greatly enjoy my S25. It continues with the features of my Note 20 (minus the pen) and goes further. My favorite is the camera feature. As a teacher, I'm able to capture information from PDs, PLCs and various other meetings without having to write notes. I'm also able to easily get to my docs. Then I love the ease of sending messages to my fellow teachers with not just your regular text but also pics, voice messages and videos. However the organization in my messages is not as user friendly as in the past. The battery life is great but the charge feature is a little wonky. Sometimes it will initially recognize my charger and then a few minutes later not. This is concerning since I use a Samsung charger.
I loved the ease in transitioning my apps and preferences to the new phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Hi KRamirez, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that you are pleased with the usage of your new phone, and finding so many useful features with Galaxy AI to streamline so many daily tasks. We have provided a link to your full device manual to help you with the settings of your messages. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
New phone
on February 25, 2025
Posted by: Starrann
I bought the S25 plus 256 GB. Battery power is fair. Down to 60 percent range at end of day and that is with not playing games. Still learning the phone. It seems they are geared towards social media and I am not a big user of social media. Trying to find ways to clear some of the "stuff".
It is faster than my S21. And more storage. I got that when they first came out so it was a bit old and the screen went black a couple of times so I decided it was time for a new one and went with the S25 plus. Have only had it two weeks. So far I seem to like it.
It is faster than my S21. And more storage. I got that when they first came out so it was a bit old and the screen went black a couple of times so I decided it was time for a new one and went with the S25 plus. Have only had it two weeks. So far I seem to like it.
Written by a customer while visiting Samsung US
Customer Rating
5
very fast and the AI features are greay
on February 8, 2025
Posted by: phrost
[This review was collected as part of a promotion.] The Samsung Galaxy S25 is a powerful and impressive phone that builds upon the successes of its predecessors. It boasts a sleek design, a vibrant display, and cutting-edge technology that make it a top contender in the smartphone market.
Here's a breakdown of the key features and aspects:
Display: The Galaxy S25 features a stunning Dynamic AMOLED 2X display with vibrant colors, deep blacks, and excellent brightness. Whether you're watching videos, playing games, or browsing the web, the screen provides an immersive and enjoyable experience. The adaptive refresh rate of up to 120Hz ensures smooth scrolling and animations.
Performance: Powered by the latest Snapdragon processor, the Galaxy S25 delivers exceptional performance. It handles demanding tasks with ease, whether it's multitasking, gaming, or running graphics-intensive applications.
Camera: The camera system on the Galaxy S25 is versatile and capable of capturing stunning photos and videos in various conditions. The main sensor captures detailed and sharp images, while the ultrawide lens offers a broader perspective. The telephoto lens allows for impressive zoom capabilities.
Battery Life: The Galaxy S25 offers solid battery life, allowing you to get through a full day of moderate to heavy use without needing to recharge.
Here's a breakdown of the key features and aspects:
Display: The Galaxy S25 features a stunning Dynamic AMOLED 2X display with vibrant colors, deep blacks, and excellent brightness. Whether you're watching videos, playing games, or browsing the web, the screen provides an immersive and enjoyable experience. The adaptive refresh rate of up to 120Hz ensures smooth scrolling and animations.
Performance: Powered by the latest Snapdragon processor, the Galaxy S25 delivers exceptional performance. It handles demanding tasks with ease, whether it's multitasking, gaming, or running graphics-intensive applications.
Camera: The camera system on the Galaxy S25 is versatile and capable of capturing stunning photos and videos in various conditions. The main sensor captures detailed and sharp images, while the ultrawide lens offers a broader perspective. The telephoto lens allows for impressive zoom capabilities.
Battery Life: The Galaxy S25 offers solid battery life, allowing you to get through a full day of moderate to heavy use without needing to recharge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This products features with Samsung are confusing
on March 1, 2025
Posted by: Savsnook
[This review was collected as part of a promotion.] With this you cannot have different email addresses. It will switch between Google accounts and Samsung account all the time.
Value
2
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Savsnook, we appreciate your feedback on your new Samsung Galaxy S25. We understand how important specific functionality of your new device are to you, and we would love to help you resolve this matter at your convenience. We have provided a link to the full device manual to assist you with this experience, and to the Samsung Support Team to offer their one on one expertise through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New gen, new great phone
on February 14, 2025
Posted by: Denosam
[This review was collected as part of a promotion.] Loyal Samsung user here, so transition between generations couldn't be more seamless. Latest does feel more responsive and intelligent with the ai capabilities.
Value
5
Written by a customer while visiting Samsung US