Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4.7
(3,649 Reviews)
Rating breakdown 3,649 reviews
5 Stars
2,921
4 Stars
562
3 Stars
119
2 Stars
25
1 Star
22
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Customer Rating
5
The dynamic phone
on September 9, 2025
Posted by: Dynamic
[This review was collected as part of a promotion.] It has the best feature; resolution, power, speed. Just the best every year, every upgrade. I choice SAMSUNG
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Dynamic, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are so pleased with the usage and features of your phone. Please, don't hesitate to reach out to us again in the future any time you have questions or want to provide additional feedback to us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This is the most customizable phone ive ever owned
on October 28, 2025
Posted by: Galaxyailover
[This review was collected as part of a promotion.] Galaxy ai has been extremely helpful and surpases other "smart assistants" in many ways, for starters its actually smart and useful but it also seems to have its own quirky personality.
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hey Galaxyailover, we appreciate your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are finding this device easy, fun, and customizable for your needs. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great features as always
on September 20, 2025
Posted by: Lippy25
[This review was collected as part of a promotion.] I'm not a big fan of Galaxy AI, but im also not a fan of AI in general.
I would love if I could customize individual text notification sounds without having to download a 3rd party app.
I would love if I could customize individual text notification sounds without having to download a 3rd party app.
Other than that gripe, I never have issues with this phone, the UI is easy to navigate, there are great customization options for this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Another great phone from Samsung!
on October 11, 2025
Posted by: TacoTay
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25. I upgraded from the S22 Ultra and even though my screen is a tiny bit smaller now than the Ultra, it hasn't been any issue. I quickly got used to it within the first day. It's also a little bit lighter than the Ultra as well.
The battery life on the S25 is such a huge improvement from the S22 Ultra. I knew the battery was dying quicker, but I can't believe how I didnt notice it was so much! This alone was definitely worth the upgrade.
Galaxy AI has been fun to mess around with. I found it especially useful to edit photos. When using the "erase objects" tool, the AI corrections to the items I've circled have been mostly accurate. It ends up being helpful more times than it's not.
Overall, if it wasnt for the battery issue with my S22 Ultra, I probably wouldnt have needed this upgrade. I dont feel like theres really a ton of new features that overpower the S22. However, the S25 is still a solid phone. So I would definitely love it if I were coming from a different brand or a much older phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible downgrade
on March 7, 2025
Posted by: Hadienough
from New york
Expertise:Intermediate
Terrible downgrade from my S10e I had a Samsung s10e which for anyone who had one is the best phone EVER, but it's not satellite capable so I had to get a new phone. I picked the Samsung S25 because it was the closest in size. Well I hate it. First the s20e was all soft edges and smooth lines like Zen Garden, this thing is like an anorexic brick. You can tell Samsung thought those other guys made a better phone because now Samsung phones look just like other phones, if I wanted an the other phone I would have bought one. The screen is so slippery it is hard to drop and drag and looks super fragile. And I had it plugged in all night, yes with Samsung approved equipment, and it only got up to 79%. It is only 3 days old and after typing just this review it is down to 70%. I read online that show charging is a big problem. The bottom camera lens is right where my finger likes to be so it is full of finger prints already. All in all not an upgrade from my last phone. I am going to be looking at other phones. I wish my S10e were satellite compatible because I would have kept it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R Team, March 10, 2025
Hi there Hadienough, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We completely understand that new devices take adjustment time and we would love to help you resolve any frustrations you are experiencing and have the best possible usage of your device. We have provided a link to an article to help you with the charging of your device. We also recommend protective cases on all devices to help you ensure your device is protected from any accidental bumps and drops. We also have screen protectors available if you have any concerns about your display. Lastly, we have provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Written by a customer while visiting Samsung US
Posted by: Wayne
Expertise:Intermediate
Verified Purchase:Yes
Amazing small but powerful phone! Battery life is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung owner
Verified Purchase:Yes
My last 4 phones have all been Samsung. My new s25 is by far the best! I love the AI features, which I am just starting to play around with and learn everything this phone can do. It takes great photos too and I love that the size of this phone is smaller than the phone I previously had. The transfer of data from my old phone to new was seamless.
The phone also arrived a day sooner than expected, which was a very nice surprise. The old phone trade in is an awesome program too! I love that they recycle/refurbish and give old phones life, new homes and keep them out of the landfill a bit longer.
The phone also arrived a day sooner than expected, which was a very nice surprise. The old phone trade in is an awesome program too! I love that they recycle/refurbish and give old phones life, new homes and keep them out of the landfill a bit longer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
App issues
on February 11, 2025
Posted by: Riphawk
[This review was collected as part of a promotion.] Downloaded apps are a constant issue. I have to turn phone off to get apps to work correctly
Value
1
Response from Samsung USBy R&R Team, February 12, 2025
Hi Riphawk, thank you for sharing your experience with your Samsung Galaxy S25 with us. We understand how frustrating it is when the apps you need every day are not function as expected. We have provided a linkt o an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US