Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4.7
(621 Reviews)
Rating breakdown 621 reviews
5 Stars
498
4 Stars
81
3 Stars
23
2 Stars
5
1 Star
14
74%of customers recommend this product.
(
20 out of
27)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Customer Rating
4
Login slow
on April 4, 2025
Posted by: Shermy
[This review was collected as part of a promotion.] I like the phone pretty well. The time from turning on the phone to the time it takes to getting to the home screen is painfully slow. I had a S10+ was a lot quicker.
That is my only complaint.
That is my only complaint.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hey there Shermy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We love that you are so pleased with the capabilities and usage of your phone. We hope you are also enjoying the exploration of the features of Galaxy AI. We have provided links to resources to help you with this experience, and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Great starter phone.
on February 11, 2025
Posted by: Junior
[This review was collected as part of a promotion.] The phone has a great sleek grip with most of all the basic qualities for a phone.
The operating is perfect, may have some bugs to fix but the best part is the updates are not constant or interrupt your daily use.
The camera quality is okay but could be better but foer the most part you can always utilize the pro on the camera to take nice pics. It does take more space but be sure to upgrade your space.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Junior, thank you for sharing your thoughts about your Samsung Galay S25 with us. We are so thrilled to hear that you are overall pleased with the features of your new phone and are enjoying the usage every day for a range of tasks. We have provided a link below to an article we find helpful in exploring the camera features and settings. We also have cloud based storage expansion options if you are finding the storage to be insufficient for your usage. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung devices. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Performance and Quality
on February 16, 2025
Posted by: Loveroadlife
[This review was collected as part of a promotion.] I recently purchased this product and have been thoroughly impressed with its performance. The design is sleek and user-friendly, making it easy to operate. The features are well thought out, and it delivers on every promise. I highly recommend this product to anyone looking for reliability and efficiency.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much different than s21
on February 17, 2025
Posted by: Jmo9ooo
[This review was collected as part of a promotion.] Mediocre battery life. Not too much different than S21.AI is a feature without a use case. Camera is a little better I guess. Charge speed still 25 watts. I don't see a difference in display.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey there Jmo9ooo, thank you for your feedback on your Samsung Galaxy S25. We understand how important your device is to you every day, and wanting the best possible experience. We would love to help you troubleshoot your frustration and have provided resources to help you with the battery life, and display you mention. We have also shared a link to the full device manual to assist you with discovering the full capabilities of your new phone including integrating Galaxy AI in to your usage. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great characteristics
on February 18, 2025
Posted by: Lolita
[This review was collected as part of a promotion.] Everything you need is at your fingertips; easy, practical and automated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 is great so far
on February 18, 2025
Posted by: S25Guy25
[This review was collected as part of a promotion.] The S25 has been a great experience so far. I upgraded from a s21 plus and the phone is really responsive and the battery life is fantastic. I use my phone throughout the day and the battery last until the end of the day. Gaming wise it runs COD mobile on high with no issues. The photos and videos I have taken so far are all clear and focused. I haven't used the photo editor yet much, but I plan to take advantage of the editing soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I think it is so cute,small and smart
on February 19, 2025
Posted by: Pop2Go
[This review was collected as part of a promotion.] 1. Its not so big to play games like codm and likes of most male games buh I love the fact its small and not heavy while playing cause I can play for a longer time without my hands hurting
2. The product gives a very good aura
3. When it comes to social media, it goes smoothly and the app looks so nice and better on the phone than other phones
4. I think theirs no problem with the temperature cause even after playing my games for more than a hour The temperature is not that bad
5.The camera is so nice and clear when using it for streaming, video making, editing and even the Gallery made some edits for me recently that I find so amazing and cool
6. When it comes to the audio, its very loud and gives a very good sound to my music and all
7. Also the scanning of documents on it is also so sharp
8. Lastly, Gemini makes a lot of things easier by helping with the calls and searching some stuffs for me without having to start typing and stressing my fingers
2. The product gives a very good aura
3. When it comes to social media, it goes smoothly and the app looks so nice and better on the phone than other phones
4. I think theirs no problem with the temperature cause even after playing my games for more than a hour The temperature is not that bad
5.The camera is so nice and clear when using it for streaming, video making, editing and even the Gallery made some edits for me recently that I find so amazing and cool
6. When it comes to the audio, its very loud and gives a very good sound to my music and all
7. Also the scanning of documents on it is also so sharp
8. Lastly, Gemini makes a lot of things easier by helping with the calls and searching some stuffs for me without having to start typing and stressing my fingers
Value
5
Written by a customer while visiting Samsung US