Customer reviews from ATT.com
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
14
4 Stars
3
3 Stars
2
2 Stars
3
1 Star
2
88%of customers recommend this product.
(
14 out of
16)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Posted by: None please at this time
Verified Purchase:Yes
Great love it........
.....
.....
Written by a customer while visiting ATT.com
Posted by: Tbbby
from Pa
Verified Purchase:Yes
I will never trade in again using this. My phone bill is so high now
Response from ATT.comBy -Eli, AT&T CARE, November 10, 2025
Hi Victoria! Thank you for sharing your trade-in experience. We’re truly sorry to hear this didn’t meet your expectations. Your feedback is very important to us, and we’d like to investigate further to address the issue and make things right. Please take a moment to complete our self-service form htps://www.att.com/get-support/?source=ILC208383817, so we can assist you directly and work toward a resolution. Your satisfaction means a lot to us!
Written by a customer while visiting ATT.com
Posted by: Trab
from Washington
Verified Purchase:Yes
This is a great phone. It's a lot different from my lg6 that I had but I'm getting used to it. Very easy for a 75 year old woman to use
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ndla
from Washington, DC
Verified Purchase:Yes
It's a fun phone, faster and easier to use than its predecessors. Not radically different from the S22.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 8, 2025
We glad to hear you’re enjoying the phone and finding it faster and easier to use and that’s exactly the kind of experience we aim for. We understand it may feel similar to the S22, but we are confident that once you explore the device features you will love it and start noticing the subtle improvements which are built for a smoother, more enjoyable experience. You can also visit this link: https://www.att.com/device-support/index/Samsung/SamsungSMS937U/ and explore your device features.
Written by a customer while visiting ATT.com
Posted by: Jburt
from Dayton, oh
Verified Purchase:Yes
Received the new S25 and so far have been very pleased. It is fast, smooth and has done everything asked of it in a snap. We have had samsung galaxy phones fornour last 4 phones and this one is the best to date.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3
Samsung Galaxy s25 green color
on December 18, 2025
Posted by: ky3771
from Covington ga
I purchased my device on August 17th the phone overheats when charging or without charging it it freezes staticky echoing glitching but the performance is slow the camera okay the display is nice the storage can be more better
No, I would not recommend this to a friend.
By Samsung, December 22, 2025
Hi there Ky3771, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how important your device is to you for a range of daily tasks, and we'd love to help you have the best experience possible, and resolve the frustrations you mention experiencing. We have some great articles available to assist you with the temperature, freezing, and speed of your device at your convenience. We recommend using the articles titled "Samsung phone or tablet freezes and crashes", "How to adjust refresh rate options on your Galaxy phone or tablet", and "Keep your Galaxy device at its normal operating temperature". We also have our team of experts available through chat to offer additional assistance if these experiences continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Keri tate
Verified Purchase:Yes
Not happy at all it is hard to swt up
By Samsung, December 29, 2025
Hi Keri tate, we appreciate your feedback on your Samsung Galaxy S25. We know the inital setup and usage of your device can make you even more excited for a new device, but also cause frustration if it is not as smooth a process as intended. Please, reach out to our team of experts at your convenience through chat for direct assistance with your set up, and to answer any questions you may have about your new device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I replaced my older LG with this Samsung Galaxy S25. For the most part I am happy with it. It's about the same size as my old phone, but much better display and response time. It loads and runs everything much faster. I haven't fully learned all the ins and outs of it yet. It has a much newer version of Android, and I'm still trying to learn how to do everything and make sure I have all the apps I need, but not a bunch of bloat ware. I do wish it had a notification led for times when I don't hear the beep tone. All in all it should be a good phone for most folks, at a decent price point.
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, January 11, 2026
Hey there, thank you for sharing your experience! We're delighted to hear that your new phone the Samsung Galaxy S25 has been a satisfying upgrade from your previous LG device. It's always great to know our products meet and exceed expectations. We hope you continue to enjoy all the features and improvements your new phone has to offer! In the meantime, you can visit this link: https://www.att.com/device-support/index/Samsung/SamsungSMS937U/ and get to learn more about your device features and it's settings.
Written by a customer while visiting ATT.com