I will never trade in again using this. My phone bill is so high now
Response from ATT.comBy -Eli, AT&T CARE, November 10, 2025
Hi Victoria! Thank you for sharing your trade-in experience. We’re truly sorry to hear this didn’t meet your expectations. Your feedback is very important to us, and we’d like to investigate further to address the issue and make things right. Please take a moment to complete our self-service form htps://www.att.com/get-support/?source=ILC208383817, so we can assist you directly and work toward a resolution. Your satisfaction means a lot to us!
Received the new S25 and so far have been very pleased. It is fast, smooth and has done everything asked of it in a snap. We have had samsung galaxy phones fornour last 4 phones and this one is the best to date.