Best Buy - Samsung - Galaxy S25 128GB - Silver Shadow (AT&T) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)

Average customer rating

4.7

(621 Reviews)

Rating breakdown 621 reviews

5 Stars

498

4 Stars

3 Stars

2 Stars

1 Star

74%of customers recommend this product.

(

20 out of 27

)

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Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)

Customer Rating

Best phone yet

on February 20, 2025

Posted by: towman25

[This review was collected as part of a promotion.] Seamless across all apps, camera is amazing, charging is extremely quick

Value

Written by a customer while visiting Samsung US

Customer Rating

Awesome features

on April 9, 2025

Posted by: Reggie779

Brought this device and man oh man business has been nothing but successful

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 10, 2025

Hi there Reggie779, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how much you are enjoying the usage of your device, and finding it so helpful for your professional needs. We have provided a link to the Samsung Support Team to help if you ever have questions as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Amazing Features and Quality

on May 6, 2025

Posted by: FaithE

from Raleigh, NC

Expertise:Expert

I got this phone about six days ago, although it's only been a short amount of time I've noticed the AI, Camera, and editing skills have improved greatly from my Samsung Galaxy Z Flip 5. In love with this new upgrade!

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 6, 2025

Hi there FaithE, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you've had such a great experience so far, and have found so many uses for the enhanced features of your device including Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Customer Rating

Absolutely Loving My Samsung Galaxy S25!

on March 11, 2025

Posted by: EmilyJ

[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S25, and I couldn’t be happier! The display is stunning—super bright, smooth, and incredibly sharp. Everything from scrolling to streaming looks flawless.

The camera is next level! The photos are crisp, even in low light, and the AI-powered enhancements make every shot look professional. The zoom is seriously impressive too.

Performance-wise, this phone is a beast. Apps open instantly, multitasking is seamless, and the battery life easily lasts me all day. The fast charging is a game changer—I get hours of use with just a quick charge.

Samsung really nailed it with the design, too. It feels premium, lightweight, and fits perfectly in my hand. Plus, One UI keeps things smooth and intuitive.

If you’re considering an upgrade, the Galaxy S25 is absolutely worth it. It’s fast, powerful, and packed with features that make daily use a joy. Highly recommend!"

Value

Written by a customer while visiting Samsung US

Customer Rating

jkphone

on March 16, 2025

Posted by: jkdisappointed

Expertise:Expert

I am disappointed. I upgraded my phone to the s25 because I got an good trade in on my old phone. Well I should have done some research. Now I do not have any micro SD card expansion. So I down graded from a 7 year old phone. Why would they take that out?

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 18, 2025

Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how valuable all of your photos, videos, and other media are to you, and wanting to keep them with you at all times. The micro SD card removal helps with the duarbility and water resistance of the device, however, you can always use cloud based storage expansion. This has the added benefit of providing access to your media across your ecosystem of devices. We have provided a link to the Samsung Support Team if you have any questions about this or any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Hot! Hot! Hot!

on March 17, 2025

Posted by: BoobuhLou

[This review was collected as part of a promotion.] I love everything about the Galaxy S25. I had the S23 and upgraded to this one. I received it and was on the phone setting it up, first few hours of having it and it was HOT!! This phone was hot then and if I use it too long, it gets verrry hot still! I love everything about except that and that is the reason I gave it 3 stars. Its hot in my pocket, hot in my hand, hot when I use it, hot when it's charging... everything. It's too much.

Value

Response from Samsung USBy R&R Team, March 18, 2025

Hey there BoobuhLou, thank you for your feedback on your Samsung Galaxy S25. We love hearing that you are so happy with the features and capabilities of your new phone, and we would love to help you prolong the usage and ensure your device remains at it optimal operating temperature. We have provided a link to a troubleshooting guide to assist you with this at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Customer Rating

FASTER RESPONSE TIME AND EASIER MANAGEABILITY

on March 23, 2025

Posted by: GulfNCoastDad

[This review was collected as part of a promotion.] Seamless video performance in new phone, I use on multiple platforms and have had no issues.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.

Value

Written by a customer while visiting Samsung US

Customer Rating

Cloud storage isn't a reliable option for anyone

on March 26, 2025

Posted by: ColdIsland

from San Juan Island, WA

Expertise:Expert

Horrible Memory, Bring back the SD Cards! I am often out in the wilderness or just in rural areas with no cell service, which also means no cloud access, but I still need to take photos and record video. The 256GB of storage is absolutely insufficient for this on even a basic level. Samsung says this is for durability, but my S20 had an SD card and handled being immersed in salt water more than a few times and all kinds of abuse, I had it for 6 years! We all know this is just a cash grab situation to charge for more cloud storage, despite it being horrible for the environment to run all those servers continuously instead of of having local storage right there on the phone. I'm returning this phone and looking at other manufacturers after over 20 years as a loyal Samsung phone user. Bring back the SD cards and I'll come back.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 27, 2025

Hi there ColdIsland, we appreciate your feedback on your Samsung Galaxy S25. We understand that our customers have a range of needs from their chosen device, and are not always connected to their carrier. We have provided a li nk to the Samsung Support Team below. These experts can help review any additional options that may be available to help you resolve this frustration. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

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