Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4.7
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
573
4 Stars
91
3 Stars
28
2 Stars
5
1 Star
15
77%of customers recommend this product.
(
23 out of
30)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Customer Rating
5
This product has amazing features!!!
on April 4, 2025
Posted by: Kmarie
[This review was collected as part of a promotion.] This Samsung S-25 phone is absolutely amazing!! The features on it are such as the audio eraser is top notch!! So convenient to be able to edit your own videos & remove unnecessary noises or distractions out of your videos wherever you want is top of the line amazing!! The picture quality is flawless & I'm in love with my new device!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
When they get it right they get it right
on April 6, 2025
Posted by: Chuckdee
[This review was collected as part of a promotion.] The overall quality the touch the feel and the camera work just they got everything right!
Value
5
Response from Samsung USBy R&R Team, April 24, 2025
Hey Chuckdee, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are so in love with every feature of your new phone. We have provided a link to the full device manual to help you further discover the features like Galaxy AI and align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Heat
on May 20, 2025
Posted by: Anonymous
from Gilroy
Expertise:Intermediate
My phone gets hot like if it's going to explode it happens alot. I did not have any issues with any other S range models. I got this phone 2 weeks ago and my phone get hot everyday like it's on fire
Features
4
Performance
1
Design
4
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi Harman Singh, we appreciate your feedback on yoru Samsung Galaxy S25. We know how important your device is to you every day, and the temperature being a vital piece of your usage and enjoyment. We have provided a link to a troubleshooting guide to help you address this experience with your phone. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible safe your money
on April 15, 2025
Posted by: Tammyb316
from Glasgow ky
Expertise:Expert
Hate the phone only one thing good about it is weight. Get really hot playing games, touch sensitivity is 0 to none horrible. THIS IS THE ONLY PHONE I HAVE DISLIKED FROM DAY 3
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Tammyb316, thank you for your feedback on your Samsung Galaxy S25. We understand how important your device is to you every day, and we would love to help you resolve the frustrations you mention experiencing. We have provided links below to help you troubleshoot the temperature and display responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
S25 is terrible
on April 25, 2025
Posted by: Lapsoo
My last gr8 Samsun' was S10E. Since then I ve got S22 & S25 now. The last 2 are terrible phones which I hate
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
Generaly Samsung's going down hill
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Lapsoo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you best align the settings of your device to your preferences. We have provided a link to the full device manual to help you with any available customizations. For the screenshot if the button presses are uncomfortable for your hand, you can use a swipe gesture across the screen with the side of your hand to capture a screenshot with ease. We have lastly shared a link to the Samsung Support Team if you ever have questions about your Samsung products.Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal phone in every way
on April 18, 2025
Posted by: TheHankster
from Louisville Kentucky
Expertise:Intermediate
Extraordinary in every in hardware and software. Ease of use. Phenomenal features i have had it a month and still learning new features
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey TheHankster, thank you for sharing your experience of your Samsung Galaxy S25 with us. We love hearing how extraordinary you are finding your new device, and finding new ways to use it all the time. We have provided a link to the full device manual to help you further explore your device, and another to the Samsung Support Team. These experts can work with you one on one if any questions arise as you continue using your phone, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Model!
on February 9, 2025
Posted by: Eraseok
[This review was collected as part of a promotion.] This phone is fantastic. It's smaller than my S21+, sleek, & easy to operate. In fact, this is the most "user friendly" version I've had in years. The technology expands on many features offered in other models, updating key characteristics to make the user experience so much more productive. I definitely am looking forward to exploring the new AI this model has that other models do not. The features in S25 are useful, easy to learn, & cut down on time spent trying to navigate a new device. Excellent version, Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect size, beautiful screen
on February 18, 2025
Posted by: Chelsey
[This review was collected as part of a promotion.] I love the flat screen, the curved screen of my last phone drove me nuts. The phone is the perfect size and is so lightweight.
Value
5
Written by a customer while visiting Samsung US