Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,757 Reviews)
Open Ratings Snapshot
Rating breakdown 3,757 reviews
5 Stars
2,994
4 Stars
575
3 Stars
125
2 Stars
30
1 Star
33
88%of customers recommend this product. 
(
133 out of 152
)
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Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (AT&T)
Customer Rating
5 out of 5
5
It just works flawlessly
on November 10, 2025
Posted by: Bigguy72
[This review was collected as part of a promotion.] Great screen, impressive battery life, and just I erall smooth operation from a phone that gives you flexibility to customize as you like.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great!
on November 20, 2025
Posted by: PYaG
from MN
Verified Purchase:Yes
So far so good! I'm a samsung user for 5 years? I like this version due to the size. The other S25 are too big so I'm glad they still have a decent small size everytime a new one releases. Everything else seems good.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey PYaG, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear that you are enjoying the compact size and capabilities of your new device. We have shared a link to the Samsung Support Team to assist you any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's nice, but is almost the same than my S23
on December 5, 2025
Posted by: Yeestrada
[This review was collected as part of a promotion.] The Galaxy S25 is a nice device, it gets the job done, has a great camera, and the AI features are definitely faster. However, the device feels almost the same as my Galaxy S23. In terms of hardware, there aren’t any major differences. I have to say the new AI features are better, but overall it doesn’t feel like a big upgrade. If you already own an S23, it might not be worth switching, but for anyone coming from an older model, it’s a solid choice.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone starts out great, quickly falls off
on December 6, 2025
Posted by: Keen14U
[This review was collected as part of a promotion.] I was excited to get the new Galaxy and even signed up for a new service account. For the first month, I was very pleased with its performance but since then it has become very lackluster and inconsistent. The touch screen can be annoyingly unresponsive and my apps often have to be stopped to work properly (and I don't have that many apps to begin with). Despite keeping it updated and serviced, it looks like I'll have to replace it soon.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 10, 2025
Hey Keen14U, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear you were so pleased with the setup and usage of your device in the beginning. We have provided a link to a few articles to help you with the speed and responsiveness of your device, as well as if you are experiencing freezing with your apps. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice upgrade
on January 3, 2026
Posted by: Anonymous
from Alaska
Expertise:Expert
Verified Purchase:Yes
Upgraded from an S23 and I'm very happy. The S25 is very responsive, slightly thinner and lighter which is good for me. The screen is crisp, clear, images load quickly. Overall a positive upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Review
on January 9, 2026
Posted by: Jaila
Verified Purchase:Yes
Not able to use videocall correctly. Since i got my phone unblock, im not able to use tmobile video call
Response from Samsung USBy R&R Team, January 12, 2026
Hello Jaila, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how frustrating it is when you are no longer able to use a feature you have enjoyed or used previously. We recommend reaching out to the carrier directly to see if there has been something done on their end when you had your phone unlocked. We have also shared a link to the Samsung Support Team if you believe there may be a setting within the device itself causing this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great starter phone.
on February 11, 2025
Posted by: JUNIOR
[This review was collected as part of a promotion.] The phone has a great sleek grip with most of all the basic qualities for a phone.
The operating is perfect, may have some bugs to fix but the best part is the updates are not constant or interrupt your daily use.
The camera quality is okay but could be better but foer the most part you can always utilize the pro on the camera to take nice pics. It does take more space but be sure to upgrade your space.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Junior, thank you for sharing your thoughts about your Samsung Galay S25 with us. We are so thrilled to hear that you are overall pleased with the features of your new phone and are enjoying the usage every day for a range of tasks. We have provided a link below to an article we find helpful in exploring the camera features and settings. We also have cloud based storage expansion options if you are finding the storage to be insufficient for your usage. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung devices. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outstanding Performance and Quality
on February 16, 2025
Posted by: Loveroadlife
[This review was collected as part of a promotion.] I recently purchased this product and have been thoroughly impressed with its performance. The design is sleek and user-friendly, making it easy to operate. The features are well thought out, and it delivers on every promise. I highly recommend this product to anyone looking for reliability and efficiency.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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