Customer reviews from Samsung US
Samsung - Galaxy S25+ 512GB - Navy (Verizon)
Average customer rating
4.8 out of 5
4.8
(3,973 Reviews)
Open Ratings Snapshot
Rating breakdown 3,973 reviews
5 Stars
3,332
4 Stars
514
3 Stars
71
2 Stars
25
1 Star
31
83%of customers recommend this product. 
(
118 out of 143
)
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Customer Reviews for Samsung - Galaxy S25+ 512GB - Navy (Verizon)
Customer Rating
1 out of 5
1
Slow brand new phone everything slow
on October 9, 2025
Posted by: B Tab
Verified Purchase:Yes
Slow brand new phone everything is low like old phone
Performance
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 10, 2025
Hi there B Tab, thank you for your feedback on your Samsung Galaxy S25+. We know how important your phone is to you, and how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a few articles to help you adjust the refresh rate, and maximize the speed of your phone. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality is 💯
on February 25, 2025
Posted by: Peteypablo
This is one of the best phones I ever owned and recommend it to anyone
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk
on April 8, 2025
Posted by: Disenchanted
Keeps dropping calls, calls over a minute will be dropped randomly. Turning phone in and canceling service for a dependable phone. 17 tries to pay a bill, 6 calls to customer support, 7 calls to Verizon and still not resolved. Over it.
Response from Samsung USBy R&R Team, April 9, 2025
Hi there Disenchanted, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone calls are to you every day, and we would love to help you with this experience in any way we can. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to assist you further. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No mobile network option to 4g or lte
on April 24, 2025
Posted by: Unhappy costumer
Expertise:Expert
No option to change mobile network. Mandatory 5g only!!! All functions as a must, can't uninstall. Run away that's why all the cellphone providers gives you free! Nothing good is for free in this world
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 25, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how important the ability to customize your device to your preferences is to you including the connection to your carrier. We have provided a link to an article to assist you with the connection options. Without knowing the additional features or functions you are experiencing frustration with, we have provided a link to the Samsung Support Team to offer one on one assistance at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the feel
on February 18, 2025
Posted by: Rem567
[This review was collected as part of a promotion.] The look and feel of the galaxy s25+ is truly amazing. I upgraded for my mom from my s22+ and shes obsessed with it. She loves the seamless action across apps and she loves that she gets daily now brief on her phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This phone is horrible I paid 1000 for it and I to
on October 10, 2025
Posted by: JUNIOR
[This review was collected as part of a promotion.] Horrible phone I've had nothing but a terrible experience with this phone
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 14, 2025
Hello Junior, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25+ with us. We know how frustrating it is when you have a new device that is not functioning as intended or expected. We would love to assist you in resolving your frustrations, and helping you have the best possible experience with this device. Without knowing what features of your device are causing this frustration for you, we have provided a link to the Samsung Support Team. They can work with you directly through chat to assist you with any and all options available to you. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy this.
on February 10, 2025
Posted by: Pots
Expertise:Expert
Let's start with what this isn't: in no way is it an upgrade from its predecessor. It isn't even an upgrade from its predecessor's predecessor.
In it at least one way, it's a massive downgrade. For some reason the ability to customize individual app notification sounds has been removed from the OS. If the apps themselves had this feature built in this wouldn't be an issue, but few of them do. As a result, the default system notification sound is the notification sound for everything. Want to make sure the app that tells you when your prescription is ready at the pharmacy sounds different from the one that tells you your laundry is done, because some things are more important than others? You can't. Everything sounds the same.
Making matters worse, when I transferred the settings from my old phone, all of my custom notification sounds were removed. Not replaced with the system notification sound, removed entirely. Replaced with silence. Every single app I set up a custom notification sound for now has no notification sound.
and of course there's no way to set one up anymore.
I don't know if this was something Google decided to do with Android 15, or if it's something Samsung decided to do with One UI. If Samsung did it and they don't fix it, this is my last Samsung phone, ever. If Google did it, then I'm done with android. This is an enormous step backward in usability, and I can't believe somebody thought it was a good idea.
Don't buy this phone. In fact, it's probably best not to buy any phone with One UI 7 or Android 15. Find a nice used phone or an older model instead.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Pots, thank you for your feedback on your new Samsung Galaxy S25+. We understand that upgrading to a new device can come with a learning curve and cause frustration as you work towards aligning the settings to your preferences. We have provided a link to the full device manual to assist you with this discovery. We have also shared a link below to the Samsung Support Team to help you one on one in aligning the settings to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pro
on April 29, 2025
Posted by: Snoop
Happy with app that i sm able to upgrade my phone!
Response from Samsung USBy R&R Team, April 30, 2025
Hi Snoop, we appreciate your feedback on your Samsung Galaxy S25+. We are thrilled to hear how pleased you are with the usage of your device, and that you are so pleased with your upgrade. We hope you'll reach out to us again in the future any time you have questions, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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