Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(20,121 Reviews)
Open Ratings Snapshot
Rating breakdown 20,121 reviews
5 Stars
17,266
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
158
86%of customers recommend this product. 
(
1,095 out of 1,269
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Love it
on January 1, 2026
Posted by: JrPa
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. Wish it wasn't so big but i'm getting used to that part.And I knew it was going to be that way before I got it. I love that I finally am able to have space for pictures and videos.And the store and restaurant apps that I need on my phone. For years, I keep having to delete stuff from my phone, including apps that I needed.So that I could take pictures when an event came up. Then, I would have to take the pictures off my phone after the event. So crazy. I like the feel of this phone also. And the crystal clear screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hello there JrPa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the storage capacity and usage of your device. We have provided a link to the full manual to help you explore the amazing features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product
on January 8, 2026
Posted by: Anonymous
from Tallahassee, Fl.
Expertise:Intermediate
Verified Purchase:Yes
Trading up from a Note 8, I had no idea how far things have progressed. Speed, display, sound, all are advanced. It's a superior product to my neighbor's brand new "other" brand. They are envious.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Chuck Browning, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be so enhanced from your previous device, and that every thing feels so superior in performance. We have shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Miss the Bluetooth pen
on January 18, 2026
Posted by: Johm W
from Mesa, AZ
Expertise:Intermediate
Verified Purchase:Yes
Super nice the black titanium is amazing and both in looks and durability. Everything you expect from a flagship except it seems there taking premium features away such as the Bluetooth pen. I rarely used it but expect it on a flagship. I also have the s24 pretty indistinguishable changes except for the rounding of the edges.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Johm W, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the redesigned look and feel of your new device. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256Gb
on January 19, 2026
Posted by: OlaRichard
Verified Purchase:Yes
Amazing device, worked as advertised. The picture quality and esthetic of S25 is impressive.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 21, 2026
Hi OlaRichard, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to meet and even exceed your expectations. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on January 21, 2026
Posted by: Raul Bautista
Verified Purchase:Yes
I always liked the Galaxy, I like the one I wouldn't like them to look like the one.
Response from Samsung USBy R&R Team, January 22, 2026
Hi Raul Bautista, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with your new device, and enjoying the unique design and appearance. Please, reach out to us any time you have additional feedback, or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent full featured phone
on January 21, 2026
Posted by: IraW
from Upper Gulf coast of Texas
Expertise:Expert
Verified Purchase:Yes
Excellent full featured phone; outstanding camera; large, sharp screen; magnetic charging; deserves a 5 star rating.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi IraW, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and loving the camera of your device. We have provided links to resources to help you maximize your experience and discover all of the amazing enhancements, as well as answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Galaxy S25 Ultra 512GB
on January 29, 2026
Posted by: Anonymous
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Very good quility! The everything are good. I like the Galaxy S25 Ultra 512GB.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hey Tony Lu, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be high quality, and that you are enjoying the usage of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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