Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,154 Reviews)
Rating breakdown 7,154 reviews
5 Stars
6,119
4 Stars
845
3 Stars
112
2 Stars
39
1 Star
39
78%of customers recommend this product.
(
142 out of
183)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Amazing Phone with Powerful Features
on March 5, 2025
Posted by: MuscatTheCat
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an awesome phone with top-notch performance and great features. The seamless actions across apps make multitasking super smooth, whether I’m switching between work, social media, or entertainment. The Now Brief feature keeps me updated with everything I need to know, and the Audio Eraser is a game-changer for clearing background noise in recordings.
I use this phone for everything—streaming, gaming, work, and taking photos—and it handles it all effortlessly. The battery lasts all day, the camera takes incredible shots, and the display is stunning. Overall, it’s a fantastic phone that makes daily life easier and more fun!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NOT GOOD
on April 24, 2025
Posted by: Niks
from National Harbor, MD
Expertise:Expert
This review is for a Samsung Galaxy S25 Ultra
My last phone with the Samsung Galaxy S10. I love that phone but I dropped it and cracked the screen & instead of fixing the phone I bought this phone and I am not happy. I live in a condo on the 2nd floor, of 7 floors. I get a lot of drop calls. The dictation does not work as well as my last phone. My biggest issue is the voice command. I have to unlock my phone in order to get a response. And usually when I lock my phone I have to ask google the same question over. On my samsung galaxy S10, my former phone I was able to say, hey, google, turn the AC to 75 degrees and it would do it. But the samsung galaxy s25, It says, you have to unlock your phone, which is a great inconvenience, because a lot of times I'm half sleep and I have to find my phone. My Samsung Galaxy S10 worked a lot better. It answer almost all commands.
It's capability was just better.
My last phone with the Samsung Galaxy S10. I love that phone but I dropped it and cracked the screen & instead of fixing the phone I bought this phone and I am not happy. I live in a condo on the 2nd floor, of 7 floors. I get a lot of drop calls. The dictation does not work as well as my last phone. My biggest issue is the voice command. I have to unlock my phone in order to get a response. And usually when I lock my phone I have to ask google the same question over. On my samsung galaxy S10, my former phone I was able to say, hey, google, turn the AC to 75 degrees and it would do it. But the samsung galaxy s25, It says, you have to unlock your phone, which is a great inconvenience, because a lot of times I'm half sleep and I have to find my phone. My Samsung Galaxy S10 worked a lot better. It answer almost all commands.
It's capability was just better.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R Team, April 25, 2025
Hi Niks, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations, and you are attempting to align the settings to your preferences. We have provided links to the full device manual and the Samsung Support Team to help you with the exploration and adjustment to your device. They can also help you troubleshoot the voice to text accuracy. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Going backwards - great.
on February 16, 2025
Posted by: JustKeepYourS22orS5
from Missouri
Expertise:Expert
Why they thought going backwards was the way forward.
Great thought.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 19, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you, and wanting to feel that your upgrade has been a true advancement in your experience. Without knowing the specifics of your experience and features you feel are missing, we have provided a link to the full device manual to help you discover the full capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Seems like a s24
on February 17, 2025
Posted by: Edgar1
[This review was collected as part of a promotion.] It feels like a s24 with an update nothing really special or outgoing.
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Edgar1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have made a good investment in your new device, and can see the value in your usage every day. We have provided a link to the full device manual to help you discover the full capabilities and integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great device so responsive and clean
on February 15, 2025
Posted by: Kgreen
[This review was collected as part of a promotion.] The new device works flawlessly with no lag. The only take away at this point is Gemini doesn't allow broad cast on google home hope they fix soon only issue i have found so far. If that's it I will take it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 20, 2025
Posted by: DELTRA
[This review was collected as part of a promotion.] The phone itself is super fast and the camera is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stylus downgrade (no camera trigger)
on April 24, 2025
Posted by: snoozer
from Uk
Expertise:Expert
Was disappointed when after getting this phone I find the stylus no longer triggers the camera!! the feature that made taking pictures much easier in a natural standing way is now gone!!! Can someone let Samsung know it was a bad idea to remove the camera trigger button on the stylus! a watch or ring is not a good substitute for that feature. Will return this phone and get the S24 Ultra instead,
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, April 25, 2025
Hey Snoozer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality of your device is to you, and we would love to help you discover additional means to accomplish your needs. We have provided a linkto the full device manual that also highlights the hand gestures and voice commands you can use with your camera to capture the photos you are seeking. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US