Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(15,603 Reviews)
Open Ratings Snapshot
Rating breakdown 15,603 reviews
5 Stars
13,472
4 Stars
1,683
3 Stars
279
2 Stars
86
1 Star
83
83%of customers recommend this product. 
(
480 out of 581
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3 out of 5
3
S25ultra
on August 29, 2025
Posted by: Bosco
I love this phone but had trouble reconnecting some off my devices. Also I do not get audio alerts for any of my messages.
Response from Samsung USBy R&R Team, September 2, 2025
Hi Bosco, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to a few articles to help you with the connection of your device, and notifications you are seeking to align to your preferences. We have also provided a link to the Samsung Support Team to offer assistance if these frustrations continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wow!
on September 13, 2025
Posted by: TeoR
from Tennessee
Expertise:Expert
Verified Purchase:Yes
Wow. If you're looking for the best of the best, this is it. This phone is so smooth and responsive, it's a joy to interact with. The AI features are perfectly useful when and if needed. Camera is great, absolutely no complaints, and I don't see any shutter lag on mine at all. S-Pen is great, and I'm not missing the Bluetooth functions at all. Speakers are great with a full sound profile. The battery is just superb, absolutely superb. I would recommend this bad joy to anyone! It's worth every penny!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Me gusta mi teléfono y la atención fue muy rapida
on September 14, 2025
Posted by: JULIO
from Indio California
Expertise:Intermediate
Verified Purchase:Yes
Facil y rapido de verda recomendados y el equipo demas de bello y espectacular
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best smart phone on the market
on September 13, 2025
Posted by: John P
from Sacramento CA
Verified Purchase:Yes
Great phone. Best pictures and great batterylife. Don't understand why anyone wpuld purchase sny other smart phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not too bed
on September 12, 2025
Posted by: N Gentry
from Kc mo
Expertise:Intermediate
Verified Purchase:Yes
Pretty GOOD. coupke downers. To get my screen to light can take upto 10 seconds. Sure hope I never have an emergency and need phone fast to call out. Doesnt always let me get to flash light. ..... Then the next time it comes right down.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 12, 2025
Hi there N Gentry, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the reliable usage of your device is to you every day. We have provided links to help you with both the speed and display responsiveness of your device. We have also shared a link to the Samsung Support Team if your frustrations continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
sdfsdfsf
on September 15, 2025
Posted by: Luv2shop
zdvzdfdsfdsfsqsqsqqqs greattttttt working goodddddd
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stylus downgrade (no camera trigger)
on April 24, 2025
Posted by: snoozer
from Uk
Expertise:Expert
Was disappointed when after getting this phone I find the stylus no longer triggers the camera!! the feature that made taking pictures much easier in a natural standing way is now gone!!! Can someone let Samsung know it was a bad idea to remove the camera trigger button on the stylus! a watch or ring is not a good substitute for that feature. Will return this phone and get the S24 Ultra instead,
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 25, 2025
Hey Snoozer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality of your device is to you, and we would love to help you discover additional means to accomplish your needs. We have provided a linkto the full device manual that also highlights the hand gestures and voice commands you can use with your camera to capture the photos you are seeking. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone with Powerful Features
on March 5, 2025
Posted by: MuscatTheCat
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an awesome phone with top-notch performance and great features. The seamless actions across apps make multitasking super smooth, whether I’m switching between work, social media, or entertainment. The Now Brief feature keeps me updated with everything I need to know, and the Audio Eraser is a game-changer for clearing background noise in recordings.
I use this phone for everything—streaming, gaming, work, and taking photos—and it handles it all effortlessly. The battery lasts all day, the camera takes incredible shots, and the display is stunning. Overall, it’s a fantastic phone that makes daily life easier and more fun!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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