Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,121 Reviews)
Rating breakdown 20,121 reviews
5 Stars
17,266
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
158
86%of customers recommend this product.
(
1,095 out of
1,269)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Simone
Verified Purchase:Yes
Best OLED screen on a smartphone.
Great for watching movie on your phone,most gorgeous display on the market.
Great for watching movie on your phone,most gorgeous display on the market.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: DMC in CO
from Lakewood, CO
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to the S25 Ultra from the S25+ and was a little worried beforehand about the increase in size and weight. After a couple of days my worries faded and I find the Ultra to be the superior phone. It has just as good or better feel in the hand as the 25+ and a much better camera. I caught a really good deal on it for Black Friday and couldn't pass it up. Glad I switched.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Powerlogic IT
Verified Purchase:Yes
Purchased for my wife and she loves it. AI integrations are unique and its camera takes excellent pictures. High reccomend.
Written by a customer while visiting Samsung US
Posted by: Leos
from Texas
Expertise:Expert
Verified Purchase:Yes
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
Waiting for s26 ultra♥️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Rocketman
Verified Purchase:Yes
Best galaxy I've ever owned.(I've had for from the very first)
Written by a customer while visiting Samsung US
Posted by: Hassan
from MA
Expertise:Expert
Verified Purchase:Yes
Phone getting heated, didnt look and work like a brand new phone but a refurbished phone
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Hassan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we would love tohelp you resolve any frustrations you are experiencing with your device. We have provided a link to a guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Stefa
from NY
Expertise:Expert
Verified Purchase:Yes
Nice, the phone is working well, i like the perfornmance and the cammera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi Stefa, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are finding the device to operate well during your usage. We have provided links to resources to help you discover all of the amazing capabilities, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US