Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,130 Reviews)
Rating breakdown 7,130 reviews
5 Stars
6,104
4 Stars
844
3 Stars
110
2 Stars
36
1 Star
36
79%of customers recommend this product.
(
136 out of
173)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
S Pen worthless
on March 26, 2025
Posted by: Jmgonz
from Dallas,TX
Expertise:Expert
I finally had to upgrade my galaxy S22 ultra because my signal strength was horrible. I was so excited to get the new S25 ultra the display is beautiful and the unlock face detection is nice. But I really really wish I had my S22 ultra back. The S pen is completely worthless to me now since I cannot use it to take photos on the camera or Snapchat. I was extremely disappointed when I found this out. That was really the only reason I went with another ultra. Wish I could return this garbage phone and get my S22 back. All that money spent on a product that doesn't do what my almost three year old phone could do no problem.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Jmgonz, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features and appearance of your new device. We have provided a link to a great article to help you with the redesigned capabilities of the S Pen of your device. We have also shared a link to the full device manual that highlights hand gestures and voice commands you can use with the camera to capture those same photos and videos from a distance with ease. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great features & Great performance
on March 29, 2025
Posted by: SKD2025
[This review was collected as part of a promotion.] Great look.
Great Features.
Great performance.
Great Features.
Great performance.
Work fast and smooth . Unique achievement by Samsung making it world leader in mobile segment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It looks and feel different
on March 31, 2025
Posted by: Olatee
[This review was collected as part of a promotion.] In term of page set it's very different from the S24 Ultra. The horizontal set of icons it fun. The search menu for app at the bottom of the page gives a different feeling.
The AI is better and makes life easier.
Better camera and the touch feels much better.
Better camera and the touch feels much better.
Nice design and performance, seamless actions across apps, we now have an Audio Eraser.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on April 2, 2025
Posted by: J cook
from Seattle
Expertise:Intermediate
I love Samsung but I have some major issues with the phones. First thing is the screen glare and brightness are definitely not what they say. Even in cloudy skies the screen is almost unusable even with all the settings turned all the way up. The glare is not as bad as the s23 ultra but still terrible. It has to be dark to even see the screen. Second thing is the camera. DO NOT SAY THE CAMERA TAKES GREAT PICTURES. The s23 ultra took way better pictures at night and low light. The zoom is a joke. I can't zoom in more than 10x before it gets so grainy and will not focus at all. My suggestion is do not put out another phone until you fix the issues with the current one. Because I will not waste my money on another phone and if you don't then it's goodbye Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there J cook, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and the frustration that can come when your device is not operating as expected or intended. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the full device manual to help you with the display settings. Lastly, we have provided a link to the Samsung Support Team to help you with any features you feel are not operating as intended with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It is very nice phone looks are excellant me
on February 8, 2025
Posted by: Child of the Comos
Very versatile for many a pplications. And durable. Including many features.
Written by a customer while visiting Samsung US
Customer Rating
4
All Around
on February 9, 2025
Posted by: Lilmatt6298
I have recently purchased the S25 Ultra and I will absolutely send business there way once again a fantastic phone...
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone.
on February 9, 2025
Posted by: Xxxxx
So far, so good. Like my phone very much. The AI feature helps a lot when searching for various data
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great product love it
on February 16, 2025
Posted by: Abraham
[This review was collected as part of a promotion.] Love it great product and material made in titanium is amazing
Value
5
Written by a customer while visiting Samsung US