Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,545 Reviews)
Rating breakdown 10,545 reviews
5 Stars
9,034
4 Stars
1,192
3 Stars
190
2 Stars
67
1 Star
62
80%of customers recommend this product.
(
362 out of
451)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Great phone with a few downsides.
on July 7, 2025
Posted by: Jvillan
[This review was collected as part of a promotion.] Love my galaxy device, but I'm disappointed Samsung decided to remove the Bluetooth feature from the stylus. The device runs pretty hot and the battery doesn't last as long as I would like. Cameras are great, I wish the camera bumps weren't as pronounced as it makes the phone thicker when you have a case on it. The Galaxy Ai is fine. I don't really use it unless I'm searching for something. Lastly and less importantly, I wish Samsung offered better colors for carriers, not just the unlocked devices, and please bring back halo/prism colors those were so nice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid performance with smart Galaxy AI features
on July 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've been using my Samsung Galaxy device daily for a mix of work and play, and it's been great overall. Streaming movies is smooth with a vibrant display and clear sound, and the performance during gaming is impressive with barely any lag. What stands out is the new Galaxy AI – it helps summarize documents, translate messages instantly, and even organize my notes. It's like having a smart assistant built in! Battery life is decent, and the camera is excellent for quick work snapshots or personal use. My only reason for giving 4 stars instead of 5 is the occasional software lag during multitasking. Still, it's a strong, reliable device that fits perfectly into my routine.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic device
on July 7, 2025
Posted by: KC1995
[This review was collected as part of a promotion.] Other than the charge port failing after about 5 months of owning the device and using it every day, the phone itself is fantastic. It does everything I need it to. I listen to a lot of music and the seamless Bluetooth connectivity from the phone to whatever speaker I want to use, be it a large outdoor speaker or a headset is amazing. I also like to take a lot of pictures, and the cameras make taking the best shot of whatever I'm taking a photo of pretty awesome as well. The fact that my photos come out as crisp as a professional camera is insane. I love my s25 ultra. The only thing I might change about it is the s pen. I ordered the titanium black so everything about the phone was black but I was a little disappointed when the s pen I received was white. However I hardly use the s pen so its not really that big a deal.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I am a Fan
on July 7, 2025
Posted by: S25UltraOwner225
[This review was collected as part of a promotion.] I primarily use it for browsing the web and for gaming which the phone is phenominal for with the latest chip they've got. However, they keep trying to push me to use the Galaxy AI features that I simply do not care about since they add no value to the phone nor do anything useful for me, so I had to knock a point off for that.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware is 75% upgrade 25% downgrade
on July 8, 2025
Posted by: Galaxyusersince2009
[This review was collected as part of a promotion.] As for the hardware, im not very impressed compared to the last 3 models. Slight upgrades, mostly the screen and computing power. Im extremely disappointed the s-pen no longer has Bluetooth connectivity. That in itself is a huge downgrade and one of the key features thay separated it from other devices.
Software seems to be the primary focus of Samsung these days, and in that aspect they didn't disappoint. The new AI features in the latest operating system is very useful. However, i also have an s23 ultra as a backup phone with the exact same OS, and the speed and smoothness is noticeable, but definitely not a giant leap. There really wasn't much benefit in upgrading from my last phone besides a little boost in camera quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great features poor connectivity battery issues
on July 8, 2025
Posted by: Highcotton
[This review was collected as part of a promotion.] Samsung S25 Ultra has a lot of great features. The AI works well the integration is excellent. The phones battery life is okay doesn't last all day but gets past 5pm. The connectivity is poor on several levels. Android Auto, hearing aids, audio streaming. Android Auto disconnects while driving says wireless interference, when it disconnects you have to turn the phone and radio off and then back on. Hearing aids lose connection while streaming. Switches from one ear to the other while using for phone calls and music streaming.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hey Highcotton, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding features you love on your device, and finding the integration of Galaxy AI to be so valuable. We have provided a link to a troubleshooting guide to assist you with the Bluetooth connection of your device. We have also provided links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed with the Galaxy S25 Ultra – Camera
on July 8, 2025
Posted by: JS2025
[This review was collected as part of a promotion.] I’m very disappointed with my Galaxy S25 Ultra. I’ve experienced persistent issues with the camera that make me seriously wish I could go back to my previous S24 Ultra, which never had these problems.
The main issue is with the autofocus. When I try to change focus while taking photos or videos, the camera lens starts to "jump" or reset. You can even hear the lens moving back and forth as it struggles to focus—often failing completely. As a result, many of my photos and videos come out blurry, and I end up deleting a lot of them.
I contacted Samsung support shortly after getting the phone. While they were friendly and tried to help, they couldn't find a solution. They told me to wait for a software update, which I eventually received—but unfortunately, it didn’t fix the problem.
At this point, I’ve reluctantly adapted to the issue and do my best to avoid triggering the lens jumping. But this is not what I expect from a flagship phone, especially when the S24 Ultra performed so much better in this area.
Samsung, if there’s any way to resolve this or offer additional support, please help.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hi there JS2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few articles to help you with additional troubleshooting tips for your camera. We have also shared a link to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive phone.
on July 8, 2025
Posted by: Branwei
[This review was collected as part of a promotion.] Mostly the phone has performed fantastically. I had one issue with the phone dropping/bouncing, the S-pen popping out, and ultimately snapping. The difficulty was that it isn't covered with the extended warranty, and Samsung was out of stock on the time of i cident. Other than that, the phone performance has been great. Battery performance could be a little better for duration of time when extended phone use is needed. But no real complaints.
Value
4
Written by a customer while visiting Samsung US