Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,543 Reviews)
Rating breakdown 10,543 reviews
5 Stars
9,032
4 Stars
1,192
3 Stars
190
2 Stars
67
1 Star
62
80%of customers recommend this product.
(
361 out of
450)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Poor Mobile Data Consistency
on July 5, 2025
Posted by: MJBSamsung
[This review was collected as part of a promotion.] Just received new device a couple of days ago. Transfer over with Samsung Switch missed half the permissions and apps. I still have to use my old Samsung to authorize almost 50% of the things on my new Samsung.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
Over all, Samsung is going the wrong way. Note 20 Ultra for 5 years without a single issue beside the weakening battery.
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hello MJBSamsung, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your device is to you for a range of tasks every day, and we would love to assist you in resolving your frustrations for the best possible experience with your device. We have provided links to troubleshooting guides to assist you with the connection to your carrier and Wi-Fi of your device. We have also shared a link to an article to help you with additional apps you use for authorization. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on July 5, 2025
Posted by: Stephieq
[This review was collected as part of a promotion.] The Samsung S 25 Ultra is a powerhouse—stunning display, pro-level cameras, ultra-fast performance, and all-day battery. Truly the best flagship phone on the market!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has everything that I need I love it
on July 5, 2025
Posted by: Bronx929
[This review was collected as part of a promotion.] Galaxy AI is the best. I used my phone for work every day and I have everything that I need in my galaxy S25 ultra. For gaming it's the best I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice at First...
on July 6, 2025
Posted by: Lexie
from Ohio
Expertise:Intermediate
I really liked this phone at first, but I have only had it for about 5 months and the camera is already messed up. I haven't dropped it, no water damage, etc. and when I zoom in or out on the camera, it gets distorted and starts making this funny noise. Very disappointing
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hi Lexie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not operating as intended. We have provided links to the Samsung Support Team and the warranty information for your device. Our team of experts can work with you directly to review all options to resolve this matter with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on July 6, 2025
Posted by: Bakisan
[This review was collected as part of a promotion.] Honestly this phone had been treating me great so far and I have been enjoying the AI in this phone with the camera and speaking with it I get to mess around with my friends using the ai to make funny altering picture and with the Ai speaking to it help explain a lot of things and answers really important questions
Value
5
Written by a customer while visiting Samsung US
Posted by: SayMyName
Expertise:Expert
Verified Purchase:Yes
I'd say the best upgrade for a peron who wants a well deserved upgrade. Everything runs great on this behemoth of a phone. Kinda bummed out on the s pen features but I can still get some functionality I out of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kali
from WA, USA
Verified Purchase:Yes
Have had the device for a few weeks now - upgrading from an S20 Ultra 5G.
The phone overall is great. Loving the cameras. It could be the case I've chosen this time but the device also feels lighter/has a better distribution of weight? (My wrists are less fatigued during use)
Smooth transfer process with my carrier, smooth setup, and improved features.
Hoping this one lasts me about 5 years as well.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Not better than 24ultra
on July 7, 2025
Posted by: Samsung4skz
[This review was collected as part of a promotion.] I was surprised at how this phone is a downgrade on everything but the weight of the phone. Didn't like the new software update, the camera, how fast it is. I usually use my phone for concerts and traveling and ... my 24 ultra is way better unfortunately. I honestly regret buying this phone.
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hello Samsung4skz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes to the software and other features, can take time as you adjust to new gestures and settings. We have provided a link to the full device manual to assist you with the settings and features of your device. We have also shared a link to an article to help you with the camera settings to capture the amazing concerts and traveling you are doing. We have also shared a link to the Samsung Support Team if you have questions or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US