Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,300 Reviews)
Rating breakdown 28,300 reviews
5 Stars
24,272
4 Stars
3,145
3 Stars
542
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product can do everything you need it to
on March 16, 2026
Posted by: Knwilt
[This review was collected as part of a promotion.] My Samsung S25 Ultra is amazing! The AI features help me explore everything that CAN be done on this phone and more. Not to mention, the assistant is like having a real life person to schedule dates, call/text people, search for directions, or do web searches, plus play whatever music you want (that's what I mainly use it for).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, minor complaints
on March 16, 2026
Posted by: Patrick
from Starkville, MS
Expertise:Intermediate
The Phone is absolutely amazing and the built is awesome. It's been so long since I have had this phone and I still fail to figure out the top bar scroll. It pulls up the notification bar when I want to pull the quick access bar, and I never got used to the division.
Also, I am very disappointed in the S-Pen locking mechanisms. Easily pops out with sudden jerk or drop, even on grass. Caught the pen couple of times but finally lost it on a bus, and now it's gone.
Also, I am very disappointed in the S-Pen locking mechanisms. Easily pops out with sudden jerk or drop, even on grass. Caught the pen couple of times but finally lost it on a bus, and now it's gone.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A smart phone with Galaxy AI
on March 16, 2026
Posted by: Alexsamsung17
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerful phone where Galaxy AI is the main highlight, offering smart tools for productivity, translation, and media editing. While not every AI feature is revolutionary, it shows Samsung’s vision of turning smartphones into AI assistants for daily tasks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very simple to use
on March 16, 2026
Posted by: Rvlife
[This review was collected as part of a promotion.] Galaxy a I helps me in so many ways. Weather.\nIt is finding something or weather.It is a fact checking for sometimes or even writing a email. It is so simple to use and it saved me tons of time and headaches.I'm not good at technology , but this has made my life so much better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Product
on March 16, 2026
Posted by: Reaosn2839s
[This review was collected as part of a promotion.] The Galaxy AI in this new iteration is outstanding and it really helps get work done quick and fast when needed.
The integration with photos and videos makes all my videos come out and look the way I envision them!
This phone really helps me keep focused with work allowing me to do work really fast with phones smooth transitions and processes that make everything feel smooth. This improvement of smooth frames is definitely shown when playing games as all of them feel very smooth and with the king battery it makes the fun last way longer.
Overall very satisfied with this phone would definitely recommended it if your looking to buy it is amazinggg!
The integration with photos and videos makes all my videos come out and look the way I envision them!
This phone really helps me keep focused with work allowing me to do work really fast with phones smooth transitions and processes that make everything feel smooth. This improvement of smooth frames is definitely shown when playing games as all of them feel very smooth and with the king battery it makes the fun last way longer.
Overall very satisfied with this phone would definitely recommended it if your looking to buy it is amazinggg!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hardware is great! Software a bit lacking
on March 16, 2026
Posted by: GameTime4Work
[This review was collected as part of a promotion.] I use my S25 ultra for everything including streaming, games, and work. Streaming and games look great on the screen and I rarely have issues with crashing or connection problems. The camera takes the best photos of any device I've had before. Hardware wise this thing has everything. My biggest problem with it is it feels like my S8 with a bigger screen. Notes app is the same no major improvement to any of the apps that come with it. Photo editing is pretty basic and unfortunately the galaxy ai struggles with what I'm trying to do with photos. It adds visually appealing features to the photos but rarely what I ask it to do.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and all the futures
on March 16, 2026
Posted by: Mjones
[This review was collected as part of a promotion.] I use this phone for work school and home stuff and it works very well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on March 16, 2026
Posted by: Richiepoo
[This review was collected as part of a promotion.] So I've been a Samsung galaxy customer for over 10 yrs... My 25 ultra is by far the best version of the galaxy lineup I've ever had... Beside the Galaxy AI, it's powerful, fast, completely dependable, and just works.... I have no plans to upgrade for a few years unless some huge breakthrough in hardware or software requires me to go to a newer model.
Value
5
Written by a customer while visiting Samsung US