Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,633 Reviews)
Rating breakdown 15,633 reviews
5 Stars
13,498
4 Stars
1,685
3 Stars
279
2 Stars
86
1 Star
85
83%of customers recommend this product.
(
484 out of
586)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Good, but previous was better
on June 11, 2025
Posted by: Novel89
[This review was collected as part of a promotion.] I have had a Galaxy Note or Ultra for years. Most things are great but the issue with not fixing software bugs for charging or removing previous menu options, without the need or want for the update, is the negative for this last version.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So much better than my old s24
on June 11, 2025
Posted by: S25ultraaa
[This review was collected as part of a promotion.] Oh, it's getting low. I hadn't really yeah, I realized how much I use my phone more than just a phone. This is like a computer, a camera and notepad all in one at a premium level. I upgraded from the s24 and the new ai and what it can actually do is amazing. Pair it with a galaxy watch and you have not just a smartwatch you get a luxury smartwatch that works together with the phone perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone for business
on June 11, 2025
Posted by: Lovelythree3
[This review was collected as part of a promotion.] I run a large business and let me tell you how much I love this phone for it! Everything is literally at a tap of a finger and the A-I feature helps when fingers aren't available. The camera is top notch too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25UltraReview
on June 11, 2025
Posted by: RogieF
[This review was collected as part of a promotion.] Galaxy AI featured, impressive pictures and videos, use mostly to communicate via apps, phone and video conference. Quick and responsive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Totally awesome!
on June 11, 2025
Posted by: Nak2nv
[This review was collected as part of a promotion.] This phone boasts a stunning display, making everything from photos to videos truly vibrant. Its advanced camera system captures incredible detail, even in challenging lighting conditions. The integrated Galaxy AI enhances various features, providing a seamless and intuitive user experience. Battery life is impressive, easily lasting through a full day of heavy use. Overall, this device offers a premium mobile experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone on the Market
on June 12, 2025
Posted by: Curtrhiel
[This review was collected as part of a promotion.] The first thing I noticed the moment I got my phone was it's size, I love the larger phone I have large hand so my Galaxy S25 Ultra allows me to text, send and respond to email with very few mistakes. The Camera is amazing I can take shots of the moon with the 100x zoom feature, and I can't even begin to talk about the video mode the 4k recording is top class you have to have this phone to experience that. Galaxy AI is top class as well it can do almost anything you ask, I asked it to create a logo for my business it made a perfect logo. The Spen makes the phone fun to use and also makes it easier to sign documents, instead of using my finger. If you don't have the S25 Ultra, get 1 you'll never need another phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but Glitches
on June 12, 2025
Posted by: MrWaffles
[This review was collected as part of a promotion.] Great phone never had any issues using Samsung phones however if you have roughly 15 apps or more open the phone slows down drastically and I have had it where it freezes up entirely I typically have 5 apps open but there has been a few times where I have had tops 20 open at one time in the background.
Value
4
Written by a customer while visiting Samsung US
Posted by: Andrea Tellez Stipe
from Goldsboro NC
Expertise:Intermediate
Verified Purchase:Yes
My phone get hot when I'm over the phone. I'd like to get a contact number for customer service
No, I would not recommend this to a friend.
Features
3
Value
3
Response from Samsung USBy R&R Team, June 13, 2025
Hi Andrea Tellez Stipe, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important your phone calls are to you, and wanting to be able to hold on to your device comfortably for the duration. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team. You can reach out to them directly through chat if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US