Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,543 Reviews)
Rating breakdown 10,543 reviews
5 Stars
9,032
4 Stars
1,192
3 Stars
190
2 Stars
67
1 Star
62
80%of customers recommend this product.
(
361 out of
450)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Pretty good phone. Lost the s pen pretty easily
on July 3, 2025
Posted by: Miggy211
[This review was collected as part of a promotion.] S pen gets dislodged easily but good phone overall. A lot of cool features
Value
4
Response from Samsung USBy R&R Team, July 3, 2025
Hi there Miggy211, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to the Samsung Support Team to offer assistance with the S Pen coming loose you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly makes me fall in love
on July 3, 2025
Posted by: Mel505
[This review was collected as part of a promotion.] I am a Samsung girl, and nothing about this phone disappoints. This phone is so easy to use, I'm getting my dad one. I bought all of my kids one. I will never go back to unreliable electronics again. Galaxy AI is a problem solver and creates a hands free space when Im trying new recipies, driving, and multitasking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Messenger is not working
on July 4, 2025
Posted by: Jellybean
[This review was collected as part of a promotion.] Uploading, receiving photos in messenger is not working!!! It is so frustrating. I want to return this. If you do not fix it.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Jellybean, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your messages are to you, and we would love nothing more than to help you with sending photos and videos with your device. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: None
Verified Purchase:Yes
My biggest issue with this phone is that it heats up very quickly, especially when you are multitasking or on a video call.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 7, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted use of your device is to you, and we would love nothing more than to help you troubleshoot the temperature of your device. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to offer additional one on one assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.
on July 4, 2025
Posted by: Ganny10
[This review was collected as part of a promotion.] Best AI ever, and the only AI with real intelligence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
1. Powerhouse Reimagined 2. Next-Level Galaxy Po
on July 4, 2025
Posted by: Imvoxy
[This review was collected as part of a promotion.] This phone is a beast! Super fast, amazing camera, and the screen is just gorgeous. Everything runs smooth, and the battery easily lasts a full day. Samsung really nailed it with the S25 Ultra!
The Galaxy S25 Ultra sets a new benchmark for flagship smartphones. Its blazing-fast performance, stunning display, and next-gen camera system deliver an experience that's both powerful and refined. Battery life is excellent, and One UI feels more polished than ever. Truly a top-tier device.
The Galaxy S25 Ultra sets a new benchmark for flagship smartphones. Its blazing-fast performance, stunning display, and next-gen camera system deliver an experience that's both powerful and refined. Battery life is excellent, and One UI feels more polished than ever. Truly a top-tier device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best in class AI
on July 5, 2025
Posted by: ShashM7
[This review was collected as part of a promotion.] The Galaxy AI's performance is exceptional, particularly the on-device processing capabilities of nearly all its AI features, which I find highly advantageous and utilize frequently.
PS: the above comment is also enhanced by Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS AWESOME!!
on July 5, 2025
Posted by: SAMSUNGSGREATESTFAN
[This review was collected as part of a promotion.] I have been with Samsung since the s22 have upgraded. Periodically all the way to my current phone which is the s25 ultra the new Galaxy AI is awesome once again Samsung has outdone themselves! I love you Samsung!!
Value
5
Written by a customer while visiting Samsung US