Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,157 Reviews)
Rating breakdown 14,157 reviews
5 Stars
12,227
4 Stars
1,524
3 Stars
249
2 Stars
82
1 Star
75
81%of customers recommend this product.
(
421 out of
518)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Great phone but ....
on March 17, 2025
Posted by: PapaD25
[This review was collected as part of a promotion.] To be totally honest I started out back in the original Galaxy Note days and have had almost every upgrade every year since. A couple of years ago there was a issue with the screen going dark even if you're looking at it. That same glitch is still a curry through this s25 series. Even though all of the settings have been changed to keep the phone screen turned on for up to 10 minutes it will go dark and you must touch it. Phone calls messaging etc to bring it back. You would think after all of these years they would have addressed such a minimal naggy issue.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new design.
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] New design feels great in the hand and pocket. Great ui and amazing screen resolution and battery life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A wrong decision
on March 17, 2025
Posted by: SamsungLover1
[This review was collected as part of a promotion.] The phone is okay for someone who hasn't upgraded in a while. The phone is packed with features that, if someone knows how to use, they should be all set. However, there are many things I value that I wish the phone had. Firstly, I would love to have an S Pen with Bluetooth; I think this was one of the features I used most in my past Samsung phones. Additionally, I wish this phone had a built-in guest mode and the video player app, which it still has. Moreover, one of the most frustrating things is that when using the AI corrector with proper English or Spanish, it keeps saying that the text contains inappropriate words. Overall, the phone is a good 2.5 or 3 out of 5.
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Samsunglover1, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to some of your favorite features can cause frustration as you adjust your usage. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can now use for controls with your phone. We have lastly provided a link to the Samsung Support Team to help offer assistance with the matter you mention with the Galaxy AI features. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It takes amazing photos
on March 17, 2025
Posted by: Futurebuyers
[This review was collected as part of a promotion.] Ai is amazing and the video and audio is crisp and clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The battery life is a beast!
on March 17, 2025
Posted by: dannatron
[This review was collected as part of a promotion.] Battery lasts all day with frequent use.
Easy to hold in your hands.
Selfie mode automatically flips the photo so you look the way others see you. Strange to get used to, but a fun feature. There's also a leveler tool in the camera for all you symmetry freaks like me.
Pretty happy with it overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast great resolution
on March 17, 2025
Posted by: Cwmerc88
[This review was collected as part of a promotion.] I am very pleased with my s25 Ultra it has grate clear sound easy to use functions. The S Pen comes in very handy to take quick notes or to circle a image to find an updated part number for parts. It has seamless actions across apps, makes it easy to have two or three going at once. It has a very strong antenna I use to have problems with my old phone picking up in some places but this Ultra I have yet to not have service. I am very pleased so far with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's just Awesome
on March 17, 2025
Posted by: SpykeMangla
[This review was collected as part of a promotion.] Love it! It's a great well responsive phone that meets all my needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
You're the Best, nothing wrong to say about S25 U.
on March 17, 2025
Posted by: Aqua6819
[This review was collected as part of a promotion.] Until now I used Samsung Galaxy S 21 Ultra, and I decided to replace it with S 25 Ultra, and let me tell you, I was not wrong, it has a better camera, the processor is faster, the games I play are very fast, I simply have no words.
Value
5
Written by a customer while visiting Samsung US