Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,775 Reviews)
Rating breakdown 17,775 reviews
5 Stars
15,350
4 Stars
1,924
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
582 out of
696)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product is everything
on October 22, 2025
Posted by: Lucy5475
[This review was collected as part of a promotion.] Galaxy AI is amazing. So helpful. Easy to navigate and very well organized.
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey there Lucy5475, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage of your device, and finding Galaxy AI to be so helpful for a range of daily needs. We hope you'll reach out to us again in the future if you ever have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Mark Jr
Expertise:Expert
Verified Purchase:Yes
Amazing big screen and it has Amazing new features it's a great phone all around
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device so responsive and clean
on February 15, 2025
Posted by: Kgreen
[This review was collected as part of a promotion.] The new device works flawlessly with no lag. The only take away at this point is Gemini doesn't allow broad cast on google home hope they fix soon only issue i have found so far. If that's it I will take it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 20, 2025
Posted by: DELTRA
[This review was collected as part of a promotion.] The phone itself is super fast and the camera is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone !
on August 2, 2025
Posted by: Blumerang
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a mobile powerhouse that excels in every category. The phone's standout feature is Galaxy AI, a suite of on-device tools that truly changes how you interact with your phone. With Circle to Search, you can instantly find information on anything on your screen, while Note Assist and Generative Edit transform note-taking and photo editing with smart, intuitive features.
For gaming, the S25 Ultra is an absolute beast. The Snapdragon 8 Elite for Galaxy processor and its advanced cooling system ensure a smooth, lag-free experience even with the most demanding titles. Streaming media is a visual treat on the vibrant QHD+ AMOLED display.
As a tool for work and school, the S25 Ultra is incredibly versatile. The included S Pen makes note-taking and document signing a breeze, and the phone's powerful multitasking capabilities allow you to run multiple apps without a hitch.
In short, the S25 Ultra is a premium device for those who want the best performance and a glimpse into the future of AI-powered smartphones.
For gaming, the S25 Ultra is an absolute beast. The Snapdragon 8 Elite for Galaxy processor and its advanced cooling system ensure a smooth, lag-free experience even with the most demanding titles. Streaming media is a visual treat on the vibrant QHD+ AMOLED display.
As a tool for work and school, the S25 Ultra is incredibly versatile. The included S Pen makes note-taking and document signing a breeze, and the phone's powerful multitasking capabilities allow you to run multiple apps without a hitch.
In short, the S25 Ultra is a premium device for those who want the best performance and a glimpse into the future of AI-powered smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Had samsung since the s3. First time disappointed.
on August 5, 2025
Posted by: Cbuck700
[This review was collected as part of a promotion.] I jave been a loyal samsung customer since I bought my first samsung s3 phone. Ive bought samsung tvs (currently have 3), washers, dryers, ear buds, watches. Ive had the s3, the note 5 and 10, the s21, and s22 ultra. But this s25 ultra is horrible. The flat screen makes it hard to get to the edge with a case on it. It is no where near as bright as the s22,23,24 models. It constantly freezes even if I keep only 1 or 2 apps running at once. And even completely crashes randomly turning itself off and back on without any warning. The battery life is terrible and if it runs out completely it takes to long to build enough charge before ot will allow you to turn it back on. The "Galaxy AI" wants to answer even the simplest of questions by making you read through an article to find the answer. I find the google assistant to be way more helpful. The camera is the only part of this phone that lives up to the samsung name in my opinion. I paid way to much for this phone to be left feeling like I ended up with a non flagship phone best case scenario.
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Hello there Cbuck700, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not aligning to your expectations. We have provided links to a few resources to help you with the speed, freezing, and occasional crashing you mention experiencing. We have also provided links to resources to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if these matters continue with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US