Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,130 Reviews)
Rating breakdown 7,130 reviews
5 Stars
6,104
4 Stars
844
3 Stars
110
2 Stars
36
1 Star
36
79%of customers recommend this product.
(
136 out of
173)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Software not done yet? Features missing!
on April 3, 2025
Posted by: jrh0
I hope normal Samsung customizing features will be added soon! There is no S-View flip case or functionality with 3rd party cases. (Samsung markets their own "flip" cases, but they don't flip!). The battery charge level is barely visible and the format can't be changed. And no more bluetooth stylus.
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Jrh0, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand that getting a new device can take time to align to your preferences, and discover the full capabilities. We have provided a link to the full device manual to help you with the settings, and to an article to hep you integrate the redesigned features of the S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team if you are ever interested in one on one assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
No Complaints
on April 3, 2025
Posted by: XJAMESONX
[This review was collected as part of a promotion.] The Samsung 25 Ultra is definitely an upgrade from its previous models. I had an S21 and there's a very big difference in speed and ease of use as well as extra features. I love the camera and I also love the AI inclusion in the video editor when utilizing Audio Eraser! This is an amazing top feature that's included for free. My videos are so much better now that I can tweak the audio even better. I would definitely recommend this phone to everyone!
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there XJAMESONX, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the usage of your device, and finding so much enjoyment with the features of Galaxy AI. We have provided a link to the Samsung Support Team to offer one on one assistance through chat if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on April 3, 2025
Posted by: Alejoelpro0904
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a few weeks now, and honestly, I’m completely in love with this phone. It’s not just a device—it feels like a part of my daily life now. Everything about it is smooth, fast, and just so satisfying to use. The screen is ridiculously beautiful; I catch myself just admiring how crisp and vibrant everything looks. Scrolling feels like butter, and watching videos or gaming on this thing is unreal.
What really blows me away is the camera. I’ve taken some of the best photos of my life with this phone, and I’m not even a pro. Whether it’s day or night, zoomed in or wide shots, it just nails it every time. The detail and clarity are insane. I don’t even carry my old DSLR anymore.
The battery? Lasts me all day easily, and when I do need to charge it, it’s fast and painless. Everything feels so intelligent too—like the phone just knows what I need before I even do. The AI features are subtle but super helpful, and the UI feels clean and snappy. It’s hard to explain, but using the S25 Ultra is just… fun.
Every time I pick it up, it reminds me why I love tech. It’s reliable, beautiful, and honestly feels like the best phone I’ve ever owned. I can’t imagine switching to anything else after this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on April 3, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Nice phone hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Switched from ios to S25 ultra.
on April 3, 2025
Posted by: KnightRoad
[This review was collected as part of a promotion.] I've been using ios devices since 2013.
Made to switch to S25 ultra and it's been amazing. The screen and responsiveness is truly impressive.
The addition of the finger print scanner beneath the screen is a game changer in of itself. Everything works seamless.
I wish I made the switch sooner.
And the s pen, what's not to love?
Everything so far in my experience with this device has far exceeded my expectations.
The screen is quite fluid and clear. Far better then I expected.
Made to switch to S25 ultra and it's been amazing. The screen and responsiveness is truly impressive.
The addition of the finger print scanner beneath the screen is a game changer in of itself. Everything works seamless.
I wish I made the switch sooner.
And the s pen, what's not to love?
Everything so far in my experience with this device has far exceeded my expectations.
The screen is quite fluid and clear. Far better then I expected.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on April 3, 2025
Posted by: Bertha
[This review was collected as part of a promotion.] I really enjoy using my phone it has so many things that make it so amazing every detail is spot on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Not disappointed
on April 4, 2025
Posted by: Rainbowglitter
[This review was collected as part of a promotion.] So I'm not gonna lie I chose this phone for the camera. I do love the updated AI and the seamless cross all actions and the audio eraser is pretty cool when in public and I am taking videos of my family for example but my favorite thing about this phone is the camera !! Now I am going from an s21 ( not even plus or ultra) straight to the s25 ultra but I'm blown away by the camera and the new updated magic eraser! Like jaw dropping!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 4, 2025
Posted by: Alex27
[This review was collected as part of a promotion.] The best phone out there for me right now, great pic and great battery life
Value
5
Written by a customer while visiting Samsung US