Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,523 Reviews)
Rating breakdown 10,523 reviews
5 Stars
9,015
4 Stars
1,191
3 Stars
188
2 Stars
67
1 Star
62
80%of customers recommend this product.
(
359 out of
448)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great upgrade from the 24 ultra. Its very fast.
on June 28, 2025
Posted by: Getitwhileitsgood
[This review was collected as part of a promotion.] I love the Galaxy 25 ultra. Its fast, sleek, and just feels better in my hand compared to the 24. I was worried about the UI, but it's easy on the eyes and wasn't hard to adjust too during the upgrade. The Galaxy Ai feature is amazing. It may not be perfect but it's impressive for our time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing design. Does so much for me.
on June 29, 2025
Posted by: Carajiyo
[This review was collected as part of a promotion.] Is like having my own personal assistant 24/7. Keeps my day and schedules right on time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm so happy
on June 29, 2025
Posted by: Varnell
[This review was collected as part of a promotion.] I'm very comfortable with my Samsung S9 thanks you so much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery doesn't last. Heats up quickly.
on June 29, 2025
Posted by: notkerrys
[This review was collected as part of a promotion.] So the screen jumps and then kind of looks like it's glitching almost and then it just freezes and you have to close the whole thing. This especially happens with the Amazon app running. It's very inconvenient. It sucks and the s pen flies out if you bump it on something, but it doesn't matter.It doesn't work anyway
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Notkerrys, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and wanting to have the intended experience with your device. We have provided links to resources to help you troubleshoot the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer assistance with the S Pen coming loose, and a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on June 29, 2025
Posted by: Rosey69
[This review was collected as part of a promotion.] I love how you can access gemini right from side button the phone is very fast and everything works quickly and it keeps getting better the more you use it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast
on June 29, 2025
Posted by: Pokequeen
[This review was collected as part of a promotion.] From the start of setup to the end, super fast, everything transferred so easy and it was a wonderful, enjoying it. So far the internet has got a good speed, it's clean. It was easy to do the apps. I just gotta go in and put passwords. And the fingerprint setup was easier than my other Android. And I'm just loving everything so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent pho e with great AI capabilities
on June 29, 2025
Posted by: Shabba
[This review was collected as part of a promotion.] If you are looking for a nextgen Galaxy AI phone, this is your phone,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Not your mother galaxy....or is it? 😉
on June 30, 2025
Posted by: BonnieBaeBee
[This review was collected as part of a promotion.] This phone is next level. The screen? Gorgeous. Smooth like butter. The camera? Unfairly good. Night shots look like they were taken on a Hollywood set. Battery lasts. Charges fast. Stays cool (just like me).
But the real star is the AI. It learns me. Anticipates me. Summarizes my chaos and makes sense of it all. From organizing apps to cleaning up my emails, it works quietly in the background like it knows what I need before I do.
It’s not just smart. It’s useful. Stylish. Fast. Powerful without being overwhelming. The S25 Ultra feels like it’s here to help me win.
Ten out of ten. Period.
But the real star is the AI. It learns me. Anticipates me. Summarizes my chaos and makes sense of it all. From organizing apps to cleaning up my emails, it works quietly in the background like it knows what I need before I do.
It’s not just smart. It’s useful. Stylish. Fast. Powerful without being overwhelming. The S25 Ultra feels like it’s here to help me win.
Ten out of ten. Period.
Value
5
Written by a customer while visiting Samsung US