Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(7,129 Reviews)
Rating breakdown 7,129 reviews
5 Stars
6,104
4 Stars
844
3 Stars
110
2 Stars
36
1 Star
35
79%of customers recommend this product.
(
136 out of
173)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Battery life and protection are amazing
on April 2, 2025
Posted by: YoYo247
[This review was collected as part of a promotion.] My previous model had 1300 mAh less battery which is very noticeable on phone usage and the battery protection features should keep battery life last longer. The audio eraser feature i was skeptical about, but am a fan since trying it out and plan to explore it more. The now brief helps keep me up to date on demand of information I request within. Now going between apps, I can only speak from the S22 model to the s25 ultra, is so much faster and does not bog down the system as I switch around alot.
I was not happy with the difficulty of setting up different alert tones for different apps, but it was easy to search for and implement the built in work around to fix this
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Built in AI features are worth the hype.
on April 2, 2025
Posted by: TonyTech
[This review was collected as part of a promotion.] I was pleasantly surprised by the robust AI features that are available within the device itself not requiring third party apps. I'm a huge fan of the AI features that can be found in the gallery photo editing functions. I'm able to use generative AI to remove unwanted subjects from photos with the simple touch of a button, the results work shockingly well. This goes for the amazing Audio Eraser AI tool as well.You can easily remove unwanted background noise from your videos with a very straightforward user interface that anyone can figure out. I also use the built in Gioogle Gemini assistant button everyday. You can interact with AI in a much more personal way that helps asking questions and getting answers much more fluidly, providing a more enjoyable way to search for information on the go. You can type specifically what you want, voice search or even start an ongoing chat with AI as if you were talking to more of a person rather than a generic robot. I also love having AI features that allow me to record phone calls and immediately create a transcript from the call that can be seamlessly sent to my notes app. I have throughly enjoyed all the new possibilities the S25 ultra unlocks.
Value
4
Response from Samsung USBy R&R Team, April 2, 2025
Hi there TonyTech, thank you for taking time out of your day to share your experience of your n ew Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage and capabilities of your new phone. We love that you are finding the features of Galaxy AI to be so helpful to your for a range of daily tasks. We have provided a linkt o the Samsung Support Team to help offer assistance any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product it's cool wonderful
on April 2, 2025
Posted by: Saidsaid
[This review was collected as part of a promotion.] I love my s25 ultra it's the best phone in the world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on April 2, 2025
Posted by: TheRealDave
[This review was collected as part of a promotion.] I use this phone for personal and business use. I found the increased memory and higher processor speed a welcome upgrade from my old S22 Ultra. A small, but nice, feature is the S pen's gray color. I frequently use the pen and the S22's black pen color had me misplacing it. The light color of the S25's pen makes it stand out and lessens the likelihood of misplacing it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 2, 2025
Posted by: Ninaslegacy
[This review was collected as part of a promotion.] I do alot of graphic design work. This phone is perfact for that. Especially the camera , comes alot of cool features. I
give this phone a thumbs up.
give this phone a thumbs up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Camera
on April 2, 2025
Posted by: Watergoddess
[This review was collected as part of a promotion.] Overall, it's a great phone and has seemless action across apps. The audio eraser function is also pure fire!
I had the ultra note 20 and held onto because of the SD card. That is still something I miss as the 25 ultra functions about the same. The upgraded camera is amazing for sure, and a few of the object removal features are better leaving more crisp lines and extracting using intelligent removal rather than blurring and missing little pieces. The creation of stickers is nice, but the general editing features are sadly lacking. The smart picture enhancement on the 20 was amazing to auto fix lighting etc. I was hopeful that the new gemini Ai would be beneficial for editing in both my writing and photos; however, I don't agree with its storage and usage of what I'm saying as well as it is lacking in function. I hopes the Ai would help with efficiency and a few other things, but I turned it off because it caused more problems than helping. The processes or is swift and the fingerprint ID function is 100% better & functions. Whereas, my note 20 it would never work. The transfer from phont to phone was easy. However, it still took me nearly 2 days to get everything set up because I had to set up all the log ins and passwords again. I wish this transferred easily. My last thing is the voice to text. I'm not sure what the issue is, but it doesn't take dictation well at all! The accuracy is about 20% which makes it pointless.
I had the ultra note 20 and held onto because of the SD card. That is still something I miss as the 25 ultra functions about the same. The upgraded camera is amazing for sure, and a few of the object removal features are better leaving more crisp lines and extracting using intelligent removal rather than blurring and missing little pieces. The creation of stickers is nice, but the general editing features are sadly lacking. The smart picture enhancement on the 20 was amazing to auto fix lighting etc. I was hopeful that the new gemini Ai would be beneficial for editing in both my writing and photos; however, I don't agree with its storage and usage of what I'm saying as well as it is lacking in function. I hopes the Ai would help with efficiency and a few other things, but I turned it off because it caused more problems than helping. The processes or is swift and the fingerprint ID function is 100% better & functions. Whereas, my note 20 it would never work. The transfer from phont to phone was easy. However, it still took me nearly 2 days to get everything set up because I had to set up all the log ins and passwords again. I wish this transferred easily. My last thing is the voice to text. I'm not sure what the issue is, but it doesn't take dictation well at all! The accuracy is about 20% which makes it pointless.
Value
4
Response from Samsung USBy R&R Team, April 16, 2025
Hi there Watergoddess, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the upgrade to your device, and that you are finding the audio eraser to be a fun experience with your device. We have provided a link to the full device manual to help you fully discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer assistance with your voice to text. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on April 2, 2025
Posted by: DaBuddha
[This review was collected as part of a promotion.] This is a great powerhouse phone. It handles my day to day operations and gaming needs. It takes great pictures even during the night. I like the now brief bar. It doesn't show much info at the moment, but i do like the health recap and a brief overview of my morning. The only complaint I have, sometimes the screen freezes up and is unresponsive for about 30 seconds.
Value
4
Response from Samsung USBy R&R Team, April 3, 2025
Hey there DaBuddha, we appreciate your feedback on your Sasung Galaxy S25 Ultra. We love that you are finding this device to be a powerhouse capable of taking care of a range of daily needs and tasks. We have provided a link to an article to help you with the freezing you mention experiencing. We have also provided a link to a video to help you customize the Now Brief feature you are using. We have lastly, provided a linkto the Samsung Support Team to help you with any questions or if the freezing continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and great battery
on April 2, 2025
Posted by: Sandywitcha
[This review was collected as part of a promotion.] Love how the battery lasts me all day and night with constant use and still around 40% left. The S25 Ultra has seamless actions across apps, especially when it comes to gaming and streaming!
Value
5
Response from Samsung USBy R&R Team, April 2, 2025
Hi there Sandywitcha, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the usage of your phone, and are finding it more than up to the task of keeping up with your usage all day. Please, don't hesitate to reach out to us again in the future with questions or if you would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US