Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(6,982 Reviews)
Rating breakdown 6,982 reviews
5 Stars
5,981
4 Stars
828
3 Stars
105
2 Stars
34
1 Star
34
79%of customers recommend this product.
(
121 out of
153)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Text message categories
on April 2, 2025
Posted by: Nickey
[This review was collected as part of a promotion.] I love my new phone. I upgraded from the Samsung Galaxy S20 Ultra. I really didn't want to upgrade my phone but I ran out of storage. The camera quality is the same but the phone is smaller and I can't set up my text messages in categories where I can just click on a category like family, Barber or choir. That is my only gripe right now. If I can get my categories out would definitely be a rating of 5 stars.
Value
4
Response from Samsung USBy R&R Team, April 3, 2025
Hey Nickey, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the features and capabilities of your new device. We have provided a link to the full device manual to help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team to help you with any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This is great phone
on April 2, 2025
Posted by: Toca27
[This review was collected as part of a promotion.] Best phone ever made
Woow will never get another phone
Woow will never get another phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on April 2, 2025
Posted by: Cees253
[This review was collected as part of a promotion.] The s25 ultra is hands down the best phone I've ever had. Seamlessly navigate through apps with ease, take Beyond stunning pictures. Smooth operation of the device but my favorite part is the stylus and how easy it is to use with the phone very impressed and pleased.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on April 2, 2025
Posted by: Anonymous
I love Samsung but I have some major issues with the phones. First thing is the screen glare and brightness are definitely not what they say. Even in cloudy skies the screen is almost unusable even with all the settings turned all the way up. The glare is not as bad as the s23 ultra but still terrible. It has to be dark to even see the screen. Second thing is the camera. DO NOT SAY THE CAMERA TAKES GREAT PICTURES. The s23 ultra took way better pictures at night and low light. The zoom is a joke. I can't zoom in more than 10x before it gets so grainy and will not focus at all. My suggestion is do not put out another phone until you fix the issues with the current one. Because I will not waste my money on another phone and if you don't then it's goodbye Samsung.
Response from Samsung USBy R&R Team, April 3, 2025
Hi there J cook, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and the frustration that can come when your device is not operating as expected or intended. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the full device manual to help you with the display settings. Lastly, we have provided a link to the Samsung Support Team to help you with any features you feel are not operating as intended with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimately won my heart
on April 2, 2025
Posted by: Susmi
Expertise:Expert
My favorite!! Switched from s23 ultra to s25 ultra.. s25 is ultimately smooth and heroic.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 2, 2025
Posted by: Spen
Very disappointed that you took away the blue tooth s pen that what made the phone and can't do the aircommands either. Do better and bring it back.
Response from Samsung USBy R&R Team, April 3, 2025
Hey there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when features you have become so accustomed to and rely upon have been changed. We would love to help you with the redesigned features of the S Pen, and we have provided a link to an article for your convenience. We have also provided a link to the full device manual that will highlight the hand gestures and voice commands you can use for hands free control of your phone. We have lastly, shared a link to the Samsung Support Team to help you with any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The warrior S models
on April 2, 2025
Posted by: Dilmer
[This review was collected as part of a promotion.] I have been using Samsung S models from s9 up to date with the recent s25 ultra and i don't change it for nothing over the years every improvement every picture is been the best of all .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ai excelente
on April 2, 2025
Posted by: Pato19
[This review was collected as part of a promotion.] Video, cámara AI ETC THE BEST
Great phone best of the best
Great phone best of the best
Value
5
Written by a customer while visiting Samsung US