Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(18,225 Reviews)
Rating breakdown 18,225 reviews
5 Stars
15,723
4 Stars
1,977
3 Stars
318
2 Stars
99
1 Star
108
84%of customers recommend this product.
(
619 out of
739)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
S25 Ultra upgrade from S24 Ultra.
on March 10, 2025
Posted by: Mitchrkm
[This review was collected as part of a promotion.] I am extremely disappointed in the S25 Ultra. The Bluetooth connection was removed from the S pen on the S25. Huge downgrade that I wouldn't have made had I known better. It's takes away from the use of the pen when taking pictures. I didn't do my research.
I am also a little perturbed about the change in the front facing camera pixelation. The camera was downgraded compared to the S24 Ultra. The images are extremely blurry when zoomed in. Ugggh...
I am also a little perturbed about the change in the front facing camera pixelation. The camera was downgraded compared to the S24 Ultra. The images are extremely blurry when zoomed in. Ugggh...
I do like the new "Now brief". The briefs are convenient and provide value to the android experience. Actually, I'm still learning about so of the features.
Overall, a very pleasant experience dealing directly with Samsung. Pricing had been better and service phenomenal. I love my Samsung! Real talk...
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hey there Mitchrkm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that updates to your device can take adjustment time and cause frustration as you adjust to the redesigned features. We have provided links to articles tohelp you with the S Pen and camera features. We have also shared a link to the full device manual to assist you with the hand gestures and voice commands you can use with your camera. We have lastly, shared a link to the Samsung Support Team to help answer questions or offer additional assistance if you continue to experience any frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Focusing on Specifics and Impact
on March 10, 2025
Posted by: TheBigEH
[This review was collected as part of a promotion.] I've been a Galaxy fan forever, since the Note 3. The S25 Ultra is a game changer. It has all the power to run full spaces on high graphics without any lagging. The camera system is truly revolutionary, capturing stunning detail even in low-light conditions. The improved sensor and AI processing create images that look like they were taken by a professional, with incredible dynamic range and vibrant colors. And the screen? It's breathtaking. The Dynamic AMOLED 2X display is brighter and more responsive than ever, making every video and game a truly immersive experience. The colors pop, and the 120Hz adaptive refresh rate makes scrolling and animations buttery smooth. The only thing I really miss is the external SD card option, but other than that, I have always been in favor of the Galaxy family
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 10, 2025
Posted by: ricardo
[This review was collected as part of a promotion.] apps, "Now Brief" or "Audio Eraser" " features in your review of a qualifying device and/or upload an original photo or video with your review for an additional entry. Tell us how you use your Samsung device(s) - for streaming, gaming, movies, sports, work, school and more
aplicaciones, "Now Brief" o "Audio Eraser" " aparece en su revisión de un dispositivo calificado y / o cargar una foto o video original con su revisión para una entrada adicional. Cuéntanos cómo usas tu (s) dispositivo (s) Samsung: para streaming, juegos, películas, deportes, trabajo, escuela y más
aplicaciones, "Now Brief" o "Audio Eraser" " aparece en su revisión de un dispositivo calificado y / o cargar una foto o video original con su revisión para una entrada adicional. Cuéntanos cómo usas tu (s) dispositivo (s) Samsung: para streaming, juegos, películas, deportes, trabajo, escuela y más
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very fast
on March 10, 2025
Posted by: LMHARVEY
[This review was collected as part of a promotion.] The new S25 Ultra is super fast. Touch screen and facial recognition works so much better than the 24. I do miss the features of the s pen and the sharp squared edges, I really liked that design of the 24. All in all is a superior phone and I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 10, 2025
Posted by: Struckanerve5
[This review was collected as part of a promotion.] Moved from a fold 4 to this ultra 25. Although I liked the fold form factor it feels good going back the S series. I missed having the flagship camera on my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great reliable phone, no complaints
on March 10, 2025
Posted by: Badass96
[This review was collected as part of a promotion.] Samsung has out done themselves with galaxy ai integration, it really usefull to draft texts and gemini is very helpful too!!
I use my Samsung device daily for streaming, work, gaming, and video calls. Seamless actions across apps make multitasking super smooth, and Now Brief keeps me updated in a glance. The Audio Eraser feature is a lifesaver for clear voice recordings. It’s powerful, fast, and fits perfectly into my everyday life.
I use my Samsung device daily for streaming, work, gaming, and video calls. Seamless actions across apps make multitasking super smooth, and Now Brief keeps me updated in a glance. The Audio Eraser feature is a lifesaver for clear voice recordings. It’s powerful, fast, and fits perfectly into my everyday life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on March 10, 2025
Posted by: ProfessorProton
[This review was collected as part of a promotion.] The seamless actions across apps and devices is extremely beneficial. Now Brief helps me get a summary of whatever time of day it is, also the Audio Eraser helps me capture clear moments of special occasions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is absolutely incredible.
on March 10, 2025
Posted by: Draconis1517
[This review was collected as part of a promotion.] Upgrade from the 22 ultra. Fantastic decision. Phone is fast, responsive, and looks next level. Only thing I would beg Samsung for is to bring back the S View case. It is far and above the only case I truly like since it keeps my screen safe. Ordered their rugged for now but I need my S View back!
Value
4
Written by a customer while visiting Samsung US