Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,521 Reviews)
Rating breakdown 10,521 reviews
5 Stars
9,013
4 Stars
1,191
3 Stars
188
2 Stars
67
1 Star
62
80%of customers recommend this product.
(
357 out of
446)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Kgarth
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Great camera as always, however some of the features like the pen command for pictures are gone. Samsung wallet is back.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Toya Marie
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I have absolutely no complaints about this phone. The look and feel of it is perfect for me. The brightness of the screen is much better than my previous S22 Ultra. I am in love with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My S22 upgrade
on June 26, 2025
Posted by: Lessal
[This review was collected as part of a promotion.] Okay gotta be honest here so I really love the camera on my new S25 ULTRA but thats the only thing I really love compared to my S22 with the new S25 ULTRA I can no longer use my SPen to take selfies or group photos like I always did its a bummer for sure and then now on to the hey Google part I can no longer ask my phone to make calls for me it tells me its not capable of making phone calls for me I always used to talk to my phone while driving now I dont have that option it wont open my music apps for me while driving my S22 did all theese things I dont know why my new and improved S25 ULTRA wont @Samsung can we please fix this
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Powerhouse
on June 26, 2025
Posted by: Visca21
[This review was collected as part of a promotion.] Owning the Samsung Galaxy S25 Ultra has truly been a game-changer for me. From the moment I powered it on, I knew this phone was on a whole different level. The sleek design, stunning display, and lightning-fast performance make it feel like I’m holding the future in my hand.
One of the standout features is Galaxy AI and let me tell you, it’s a total game-changer. Whether it’s summarizing notes, live-translating conversations in real-time, or enhancing my photos with just a tap, Galaxy AI makes everything smarter.
The 200MP camera is absolutely incredible whether I’m capturing everyday moments or taking stunning night shots, the clarity and detail are unmatched. The AI enhancements make every photo look professionally edited, with minimal effort on my part.
Battery life is another standout feature. I can easily go a full day of heavy use streaming, gaming, video calls, and social media without even thinking about charging. And when I do need to charge, the super-fast charging gets me back to 100% in no time.
What really makes the S25 Ultra shine is how smooth everything runs. Apps open instantly, multitasking is effortless, and the display is buttery-smooth thanks to the adaptive 120Hz refresh rate. Whether I’m watching movies or working on the go, it never misses a beat.
I also appreciate the thoughtful features like Samsung DeX, the improved S Pen integration, and the top-tier security options. It’s clear Samsung put a lot of thought into every detail.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful product to own
on June 27, 2025
Posted by: Raj4samsung
[This review was collected as part of a promotion.] S25 ultra is the best phone so far that I hav seen . It has Great camara and display quality. Better life too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
more features than ever before copilot + galaxy ai
on June 27, 2025
Posted by: LenwardoisImpressed
[This review was collected as part of a promotion.] I'm really into the new updates with daily features. Galaxy ai tells me the weather, helps me stay in top shape with the health apps, and offers daily briefs. New addition thanks to Microsoft, copilot ai is available to become the phone assistant. And i love it. From asking quick questions, doing research, or problem solving together, to editing with galaxy ai anything from pictures to audio in videos I am truly impressed with these innovations. These language models can help you with many things but one must remember, ai is only as smart as it had been taught to be. It has its own learning curve but can become an incredible virtual companion as you correct is mistakes and use it more. I would certainly recommend the galaxy s25 ultra. The flexibility is amazing. My phone runs off of Microsoft launcher. As if I have a true windows phone in style, with the strong foundation and security of Samsungs Galaxy and Knox.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lags and freezes
on June 28, 2025
Posted by: Esassy1214
[This review was collected as part of a promotion.] Lags and freezes. Not happy about no external SD card slot at all plus the lag is bad compared to previous models
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Esassy1214, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to a few troubleshooting guides below to assist you with the speed and freezing of your device you mention. We have also shared a link to the Samsung Support Team if you are finding the storage capacity of your device insufficient for your needs, and would like to explore expansion options. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Long Island, New York
Expertise:Expert
Verified Purchase:Yes
Its really a great phone a incremental improvement of the ultra phone. I've had a samsung ultra since the S20.
The ultra phones hold their value and give you a great trade in amount when upgrading
The ultra phones hold their value and give you a great trade in amount when upgrading
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US