Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(6,982 Reviews)
Open Ratings Snapshot
Rating breakdown 6,982 reviews
5 Stars
5,981
4 Stars
828
3 Stars
105
2 Stars
34
1 Star
34
79%of customers recommend this product. 
(
121 out of 153
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Fantastic!
on March 25, 2025
Posted by: DutchV50
[This review was collected as part of a promotion.] Best phone I've ever had!
- Battery lasts more than 24 hours
- Fast charging
- Large easy to read screen
- Having the option to use the pen for drawing, data input...etc.
- Processes extremely fast
- Seamless actions across apps
- Easily connects with blue tooth devices
- Lots of options for screen/lens and overall case protection/ decoration
Yes, the best phone I've ever had!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25
on February 7, 2025
Posted by: NGAO
from Washington
Expertise:Intermediate
Got it yesterday and it's just fascinating, it's easy to type and very first. Yet to explore more of it's features
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the it.
on February 22, 2025
Posted by: Grizzled1
[This review was collected as part of a promotion.] This phone is excellent. They're very fast, takes great pictures.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely LOVE my new Galalxy S25 Ultra!!!!
on February 27, 2025
Posted by: Danalynn
[This review was collected as part of a promotion.] I upgraded from the Galaxy S22 Ultra to the Galaxy S25 Ultra, and I'm so glad I did! Everything about the S25 is better! It takes better pictures, the battery life is WAY better, and everything is faster and punchier. The actions across apps is seamless, and it easily connects to my Samsung tablet, my Samsung TV, my printer, and my Samsung and other brands earbuds. The S-Pen also works great as always! I never used the Bluetooth air commands on my old S-pen, so I don't miss it and I don't mind that Samsung discontinued that feature.
I love everything about the S25 Ultra, and I'm very happy with my purchase!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S25 Ultra is fast!
on February 28, 2025
Posted by: Adanix
[This review was collected as part of a promotion.] I love playing mobile games, and this phone has the capacity for many of my games. Games load very fast. The resolution is one of the best i have seen on a phone. One of the best features this phone has is Audio Eraser, allowing you too remove sounds on your videos, without having to retake video.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung the best with some flaws
on March 24, 2025
Posted by: Maddy16
[This review was collected as part of a promotion.] Its been about a week I have been using the S25 ultra and I really love it. I'm back to samsung after almost 6 years and they have really changed the game. The amount of customizations and appealing features make this one feel amazing for daily use.
The only few things that I miss is the Bluetooth for S-Pen and the battery is major drawback as it is draining too quickly. Even after doing lot of updates for battery saving, it doesn't help. Overall, at the price range I expect a better battery, but still it's a great phone for daily use.
Value
4 out of 5
4
Response from Samsung USBy R&R TeamMarch 25, 2025
Hi there Maddy16, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are overall pleased with your new phone, and loving the usage every day. We would love to help you with the features of the S Pen and the battery life of your device. We have provided a link to an article to help you with the redesigned features of the S Pen and ways to integrate them in to your usage. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can also use for hands free control of your device. The battery of your device should optimmize and maximize after a short period of usage. If this isn't the case for you, we have provided a link to the Samsung Support Team and your warranty information for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone bad glass!
on March 26, 2025
Posted by: Beatngu
[This review was collected as part of a promotion.] One ui 7 is fun and different phone is awesome quick and customizable.. Screen scratches EASY not sure why but definitely not the same quality glass as the 24 ultra. Kinda a bummer.
Value
3 out of 5
3
Response from Samsung USBy R&R TeamMarch 26, 2025
Hi there Beatngu, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the features and usage of One UI7 with your device. If you are concerned about the durability of your display, we have screen protectors available for your device to offer you the peace of mind you may be seeking. We have provided a link to the Samsung Support Team if you have any questions about accessory options or any features of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like the new camera and speed of the phone.
on March 24, 2025
Posted by: GTBUZZFAN12
[This review was collected as part of a promotion.] I switched from a Galaxy S22 Ultra, so the upgrade was significantly. I really like the new camera and speed of the phone. The audio eraser function is also great for isolating certain sounds and removing unwanted background noises.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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