Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,605 Reviews)
Open Ratings Snapshot
Rating breakdown 19,605 reviews
5 Stars
16,898
4 Stars
2,117
3 Stars
354
2 Stars
109
1 Star
127
85%of customers recommend this product. 
(
765 out of 897
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4 out of 5
4
I like it, battery life and cameras are awesome.
on December 1, 2025
Posted by: Kakashi176
[This review was collected as part of a promotion.] I like it, battery life and cameras are awesome. And galaxy ai is nice and useful
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi Kakashi176, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are happy with the battery life, camera, and features of Galaxy AI on your device. We have shared links to resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Constantly asks for software updates
on December 3, 2025
Posted by: Tema
Expertise:Expert
Verified Purchase:Yes
I updated my phone two days later it's asking for another update so I'm trying to not update and leave it for later and it constantly asks for update even in the middle of the day. iPhones don't do that they'll have notification but it wouldn't pop up in whole screen like in the middle of the game or in the middle of the video I'm watching.
Response from Samsung USBy R&R Team, December 4, 2025
Hi there Tema, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted usage of your device is to you, and we would love to assist you. We have provided a link to the complete manual for your device to help you adjust the settings around software updates, and another to the Samsung Support Team if you continue to experience interruptions to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pen is no longer bluetooth
on December 5, 2025
Posted by: SamsungReview
[This review was collected as part of a promotion.] S pen feature to take pictures no longer available. Wish I still had my S21 Ultra.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 9, 2025
Hey SamsungReview, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device no longer has features you have used and loved in the past. We have provided a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device. If you have a watch you can also use this device as a control for the camera on your phone. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is chock full of great features
on December 6, 2025
Posted by: Aandes02
[This review was collected as part of a promotion.] Good day, this phone is my lifeline as I dont have a landline and live alone, I can mirror the phone screen and watch content on my TV, with smart view , the camera is sick , photos are sharp, in focus, and the options like shooting video , portraiture mode , f-stop and zoom , also texts are fast, calls are clear , circle to search is off the chart, its so much easier to say find out what an item is by just circling the item instead of typing it out, "Galaxy AI "search mode is also helpful, if u are looking for say a deeper dive, the lines are sharp, the phone looks futuristic, first in line for all and any software updates , apps update fast , the phone is running newest operating system and has like seven yrs of updates it also sports the edge, I think that covers it , I hope u choose my review, I could use the gift card at this time of year, thank u in Advance
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
By far the best ultra series ive ever owned.
on December 6, 2025
Posted by: Romeslick78
[This review was collected as part of a promotion.] The only and I mean only complaint I have is that the spen is no longer Bluetooth.
Which means it no longer works as remote camera control or anything other than a stylus. Galaxy AI is very helpful and simple to use. Super fast phone Great everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
samsung s25 ultra
on December 7, 2025
Posted by: 1ajith
[This review was collected as part of a promotion.] So what is don't like in this phone is the complete flat screen I liked curved but it was not going to happen and also spen dosent have the Bluetooth
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Only the S25 Ultra!
on December 9, 2025
Posted by: Dan D
Verified Purchase:Yes
⭐️⭐️⭐️⭐️⭐️ Absolutely Blown Away by the Galaxy S25 Ultra!
The Samsung S25 Ultra is hands down the best phone I’ve ever owned. From the moment I powered it on, I could tell this device was on another level. The display is unbelievably crisp and vibrant—everything looks like it’s popping right off the screen. The camera system is insane… it captures detail, color, and clarity that I didn’t even know a phone could handle. Daytime shots, nighttime shots, zoom—it masters it all.
Performance is buttery smooth. No lag, no stutter, just pure speed no matter what I throw at it. The battery life is outstanding, easily lasting me through a full day with heavy use. And the build quality? Premium all the way. It feels like a luxury device because it is one.
Samsung absolutely knocked it out of the park with the S25 Ultra. If you’re even thinking about upgrading, stop thinking and do it—you will not regret it. This phone is a powerhouse, a camera beast, and a daily joy to use. 10/10!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great generation to next generation
on December 10, 2025
Posted by: Priceslesseagle
[This review was collected as part of a promotion.] Able to wifi/cable to transfer all the data to new in like quick 30min around. Not need to worried any missing data. Great screen resultion and battery life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Priceslesseagle, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided links to resources to assist you in exploring all of the amazing features of your device and integrate them in to your usage. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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