Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(18,121 Reviews)
Rating breakdown 18,121 reviews
5 Stars
15,631
4 Stars
1,967
3 Stars
316
2 Stars
99
1 Star
108
84%of customers recommend this product.
(
618 out of
738)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
New galaxy flagship
on March 10, 2025
Posted by: Minions
[This review was collected as part of a promotion.] Great phone with AI support with most powerful hardware
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the size, clarity and processing speed
on March 10, 2025
Posted by: SilverbackPapa1
[This review was collected as part of a promotion.] Love running multiple apps with no decrease in performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on March 10, 2025
Posted by: Nishjain
[This review was collected as part of a promotion.] Very easy and seamless migration from old phone to new. Good battery life and easy to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best s series
on March 10, 2025
Posted by: Gustav
[This review was collected as part of a promotion.] Very nice phone, nice design, camera is amazin recomend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth as silk
on March 10, 2025
Posted by: Kelloggs
[This review was collected as part of a promotion.] I just love a good looking phone and this phone is indeed a great looking phone .... the design is very well thought out the only thing I would have done is well I'm a camera guy and the camera on this device is superb... I would have loved to see a designated camera button.....definitely liking this new now brief addition now too shabby samy not to bad at all the all around feel of this device is nice and smooth the new one ui is great . Not gonna lie I'm really bummed out about the bluetooth removal of the s-pen wish it would have stayed in used the heck out of it while shooting pics with my family on trips and such was truly a lifesaver at times gonna really miss that but yeah ...... new ai features are pretty cool still playing around with them but from what I've done so far I like. The new chip wow 👌 great job the battery on this thing is better than I expected 👏 😀. Back to the camera 📷 👏 what can I say well done well done the smooth zoom nice the look of my shots 👍 😀 and the audio eraser
feature yes sir thank you i can't count how many times i get unwanted sounds voices in my vids that i couldn't post and now thats all in the past im a happy camper for sure ... all around A+
feature yes sir thank you i can't count how many times i get unwanted sounds voices in my vids that i couldn't post and now thats all in the past im a happy camper for sure ... all around A+
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 10, 2025
Posted by: Lovethis
[This review was collected as part of a promotion.] This phone has so many things to it, I don't even know half. The camera is the best I've ever had on a phone. I play games on my phone and it's perfect. This Samsung has seamless actions across all apps .The big screen is awesome, my pics look so much bigger. I am completely satisfied with this phone so far. I'm sure the rest will not disappoint!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone, but AI Crashes & S Pen Downgrade
on March 10, 2025
Posted by: Victorchaos1776
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra since release, and while it's a powerful device, a few issues have really dampened my experience. The biggest frustration has been AI Core constantly crashing, forcing me to disable it. For a phone that heavily pushes AI features, this is unacceptable. On top of that, losing Bluetooth functionality in the S Pen feels like a huge downgrade. If Samsung had to cut something, I would have much preferred losing reverse wireless charging instead.
That said, battery life has been excellent, lasting all day with ease, and the camera delivers solid results. However, I still wish Samsung had actually improved the physical zoom instead of relying so much on digital processing. Overall, it’s a good phone, but these issues make it feel like Samsung took a step forward in some areas and a step back in others.
Value
3
Response from Samsung USBy R&R Team, March 11, 2025
Hi there Victorchaos1776, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not aligning to your expectations. We would love toh elp you resolve your frustratins and enjoy using your device fully every day. We have provided a link to an article to help you discover and use the redesigned S Pen features with your device, and use the different camera settings and features of your device. We have also shared a link to the Samsung Support Team to help you with the Galaxy AI features that are not functioning as intended. We have lastly provided a link to the full device manual to help you best align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very smooth operating system phenomenal
on March 10, 2025
Posted by: HARLEYBIKER11766
[This review was collected as part of a promotion.] Apps are smooth phenomenal refresh rate very Sleek design screen design perfect camera is awesome AI is awesome lot more tweaks that you can do
Value
5
Written by a customer while visiting Samsung US