Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,471 Reviews)
Rating breakdown 10,471 reviews
5 Stars
8,972
4 Stars
1,184
3 Stars
188
2 Stars
66
1 Star
61
80%of customers recommend this product.
(
348 out of
435)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Is been really good
on June 16, 2025
Posted by: Joegmz
[This review was collected as part of a promotion.] I just start working with the samsung Ai is been really good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't upgrade if you have the s23 ultra.
on June 17, 2025
Posted by: alee
Expertise:Expert
Traded in my s23 Ultra to this phone thinking it definitely had to be an upgrade. The camera is definitely worse on all fronts, focus, night photography, being able to manually control brightness before the shot. The 10x is abysmal and don't even get me started on the digital zoom. It's so digital it looks like a pixelated painting. No wonder I was able to get so much to trade in. The s23 was superior.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hi there Alee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day to capture and keep all of your life moments both big and small. We have provided links to articles to help you capture the most amazing photos and videos with your phone. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Camera not as good as S23U, not sure why
on June 18, 2025
Posted by: Bdawg
from Chicago
Expertise:Intermediate
S23 ultra trade, I really liked that phone but the battery was getting worse. S25ultra so far has been mixed. The camera seems to be not as good. My images as are grainy, I cant seem to take a picture without a streak or movement, the s23 took photos like a pro, why is this one struggling so much?
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey Bdawg, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features and capabilities of your new device that you are finding enjoyable. We have provided a link to an article to help you with the clarity of your device, and another to highlight the different features and settings of your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance if this experience continues or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It is the best high gamma phone
on June 18, 2025
Posted by: Satooloveshop
[This review was collected as part of a promotion.] I've been using the S25 Ultra for a few weeks now, and honestly - it's hands down the best phone I've ever owned.
The display is absolutely stunning - bright, super sharp, and super smooth. Even outside on a sunny day, I can see everything perfectly. Watching videos and gaming feels amazing on this screen.
Build quality is top-notch. The titanium frame feels solid and premium, and the flat edges make it more comfortable to hold than previous Ultras. It's also surprisingly durable (I've already had one small drop with zero damage!).
Performance is crazy fast - apps open instantly, multitasking is effortless, and games run buttery smooth. The new Snapdragon chip really delivers, and the phone stays cool even after heavy use.
Cameras are a big highlight. The main sensor takes stunning photos in any lighting, and the zoom lenses are mind-blowing. The 5x and 10x zoom shots come out sharp and detailed - much better than I expected. Night shots are also fantastic. I've found myself reaching for this phone instead of my DSLR sometimes.
AI features are actually useful! I love the new editing tools for photos (removing unwanted objects works great), Circle to Search is super handy, and it even summarizes long videos for me - such a time saver.
And the Galaxy AI is the best ideal for editing your photos and videos to the fullest.
And the Galaxy AI is the best ideal for editing your photos and videos to the fullest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device. Bit of a learning curve.
on June 18, 2025
Posted by: BigLou
[This review was collected as part of a promotion.] Coming from a Note 9, I'm enjoying the S25 Ultra. There's much to learn. Lot's of upgrades. A few things missing I'd wish were still available on the S25 Ultra. Not a deal breaker. Overall, worth the upgrade. If you're in the market for a new device, pick one up. After the learning curve, you won't be disappointed. YouTube has been a big help with understanding the upgrades. Take the leap.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 18, 2025
Posted by: Saduser
[This review was collected as part of a promotion.] They've taken away some of the features that were on the 23 and 24
And that was a big let down from Samsung
And that was a big let down from Samsung
Value
2
Response from Samsung USBy R&R Team, June 19, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day. Without knowing what features you feel are missing, we have provided links to the full device manual and the Samsung Support Team. These resources can help you discover the additional features that have been added or changed from previous generations. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Alicia
from Columbus, Ohio
Expertise:Expert
Verified Purchase:Yes
I love this phone so much! I upgraded from the S23 Ultra and this was such a nice change. Just when I thought the pictures and videos couldn't get any clearer they did! The camera and video quality on this phone is amazing! Even my old pictures had a nice update! Still trying to get use to all the AI features but the ones that I have tried seem cool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I was wrong the s25 Ultra is amazing!
on June 18, 2025
Posted by: Jgnc123
[This review was collected as part of a promotion.] I have the S25 Ultra, I reluctantly upgraded from the S23 Ultra thinking there's not much difference, how could it be better. The talked about the speed, I didn't think I needed anything faster, but I was wrong, it is absolutely amazing how much faster this phone unlocks, opens and closes apps and the AI features actually are very nice, I didn't care about them before but I do now. And yes the photos are unreal the 50mp wide angle is unbeatable. It's worth the upgrade!
Value
5
Written by a customer while visiting Samsung US