Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,952 Reviews)
Rating breakdown 27,952 reviews
5 Stars
23,969
4 Stars
3,107
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Love the camera
on March 30, 2026
Posted by: S25Ultra
[This review was collected as part of a promotion.] The phone over all is excellent, Galaxy AI, is a great feature truly love every about this phone and the camera is perfect for all my needs..highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone works great!
on March 30, 2026
Posted by: Nikkolina
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has proven to be everything I need. The Galaxy AI helps me with drawing out ideas that I can't quite get into paper myself. I type the idea in, or draw a rough sketch, and it does the rest! I love having the built stylus pen, it's handy for quick adjustments to photos, making a quick grocery list on the go, even for taking photos! I can do practically everything I need for business one here too. So easy to navigate!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow phone
on March 30, 2026
Posted by: Joemama
[This review was collected as part of a promotion.] Phone is very slow, for the cost of what I paid for it does not match. Has a hard time staying update or fighting off scam calls or scam alerts itself.
Value
1
Response from Samsung USBy R&R Team, April 2, 2026
Hey Joemama, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed of your device, and we recommend adjusting the refresh rate as the first step. We have also provided a link to the Samsung Support Team to assist you further with the call and message screening you believe should be in place. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features.
on March 30, 2026
Posted by: Animal
[This review was collected as part of a promotion.] Iove galaxy AI. I never have issues with This phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product! S-Pen could be better
on March 30, 2026
Posted by: FixTheSPen
[This review was collected as part of a promotion.] This device offers a truly fantastic experience. The integrated Galaxy AI capabilities are remarkably helpful in daily tasks. While the functionality is impressive, there's a slight wish for the return of all previous S Pen features. Nevertheless, the overall performance and user interface are commendable. It's a device that certainly enhances productivity and enjoyment.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 30, 2026
Posted by: Ssgapaxy
[This review was collected as part of a promotion.] Galaxy AI is awesome and so is the phone. I'm a lifelong Galaxy owner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on March 30, 2026
Posted by: Guido71
[This review was collected as part of a promotion.] Perfect design, amazing quality features and easy to navigate system, great speed processors and fantastic features. Would absolutely recommend to any one seeking the perfect device for business and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra - hits and misses
on March 30, 2026
Posted by: Hiswaywalker
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a nice phone and I would rate it four out of five stars. The Galaxy AI is an impressive part of the phone. It is very helpful for researching topics, translating text instantly and editing photos, which makes the device feel much more advanced than my old phone. The screen is very clear and overall the phone is fast.
The primary reason I am not giving it a perfect score is the forced transition to Google Messages. I personally prefer the original Samsung Messages app. I have also experienced several glitches and errors when trying to send/recieve attachments via text and when participating in group text messages. While the AI features are great, these communication issues are frustrating.
The primary reason I am not giving it a perfect score is the forced transition to Google Messages. I personally prefer the original Samsung Messages app. I have also experienced several glitches and errors when trying to send/recieve attachments via text and when participating in group text messages. While the AI features are great, these communication issues are frustrating.
Value
4
Written by a customer while visiting Samsung US