Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,775 Reviews)
Rating breakdown 17,775 reviews
5 Stars
15,350
4 Stars
1,924
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
582 out of
696)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
In love with this phone!
on September 23, 2025
Posted by: Breezy22
[This review was collected as part of a promotion.] This phone has truly amazed me. It is such an upgrade from my previous Note 20. It feels like complete luxury; the battery life is absolutely amazing. I have zero complaints so far, only had one small issue: I closed out of an app and the music continued to play even when I had turned my phone off. Simple fix, just reset the phone. I've had the issue previously on my old device. Slightly annoying bug, but not a problem whatsoever. I'm liking all of these new features. I'm still young and am constantly trying to learn; the Galaxy AI has been extremely helpful to quickly find what I'm looking for or help to assist me in so many ways. It's like a micro computer. It can handle so much, which is exactly what I need!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome organization
on September 26, 2025
Posted by: YalinasCiCi
[This review was collected as part of a promotion.] I love my Note. It literally helps me manage my day to day activities. Im a mom and a grandma of the go. I can't live without my Samsung Note.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market today.
on October 2, 2025
Posted by: Commander
[This review was collected as part of a promotion.] The technology this phone is outstanding. With the new integrated AI features right down to the camera. As a photographer this phones built in camera is just as good as a high end camera. Samsung has done it right.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy phones, such as the Galaxy S25 Ultr
on October 6, 2025
Posted by: Maddymay
[This review was collected as part of a promotion.] Samsung Galaxy phones, such as the Galaxy S25 Ultra, offer high-quality hardware like stunning Dynamic AMOLED 2X displays, powerful processors (like the Snapdragon 8 Gen 3 for Galaxy), versatile camera systems, and features like the S Pen. The term Galaxy AI refers to the suite of AI-powered tools integrated into the operating system, which are used to enhance usability, editing, and productivity through features like Circle to Search and Generative Edit for photos. In general, Galaxy phones are used for communication, entertainment (gaming/streaming), professional productivity, and creative tasks like high-resolution photography and video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My whole Office on my pocket
on October 6, 2025
Posted by: Knowitall
[This review was collected as part of a promotion.] This phone is everything is need when I'm away from the office. I am able to access all i need at my fingertips. I am just learning about Galaxy AI, and will benefit from the use. Wonderful product and Samsung continues to better it each time.
Value
5
Response from Samsung USBy R&R Team, October 6, 2025
Hey there Knowitall, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a great experience with your device, and finding it to be such a powerhouse for production while away from your office. We have provided a link to the complete manual for your device to assist you with the additional features of Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: DSkinner
from Ft Lauderdale
Expertise:Intermediate
Verified Purchase:Yes
So far best device I've ever had. Lots of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 7, 2025
Hey there DSkinner, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the features and capabilities of your device. We have provided a link to the complete manual for your device to assist you with all of the features of your device. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not at all innovative like they used to be
on October 7, 2025
Posted by: Nick78
[This review was collected as part of a promotion.] Dont get me wrong this phone is good and a solid choice for picking to upgrade from older generations but its nut not as innovative as they used to be and its sad to see samsung fall behind in the industry they once led greatly
Value
3
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Nick78, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the wow factor on a new device is to you, and wanting to feel that you have gotten something truly innovative. We have provided a link to the complete manual for your device to help you discover additional features with your device at your convenience. We would also love to hear from you again in the future with details of what features you feel may be lacking. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A++++ Explains it all.. You will realize for ursel
on October 16, 2025
Posted by: LadyMizzy48
[This review was collected as part of a promotion.] I have always enjoyed having any samsung devices but having the s25 ultra is a experience of its own. Using A.I is on another level especially when you know exactly what you want or is trying to create. Its literally like having the best laptop in a phone. I can't even start to explain. You JUS NEED TO GET YOURSELF A SAMSUNG S25ULTRA TO KNOW..
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi there LadyMizzy48, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the experience you've had with this device, and that you are finding it so singular in the market. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US